Market IT Operations Engineer Canada

Profile

Texas, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

February 3, 2022

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

The Market IT Ops Engineer role in the IDSO DS Mobility SOM organization supports the Market IT Ops Lead and Senior IT Ops Manager for the Americas region to assure E2E delivery of secure and reliable IT services to Mobility sites with a specific focus on site systems and associated connected applications. Responsible for ensuring delivery of smooth operations in line with agreed KPIs. The Market IT Ops Engineer acts as an integrator across the landscape and associated suppliers when systemic or serious issues arise. They have a deep understanding of the IT landscape in their market including IT systems, connected applications, business processes, and a keen understanding of the potential impact should any fail.

What’s the role?

The Market IT Ops Engineer works closely with and drives the relevant suppliers and connected teams in a market to reduce incident volume and provide speedy and quality problem resolution. They aim to resolve structural and systemic issues within the landscape for the applicable technologies and the related supplier(s) via effective problem management. Builds the necessary relationships and operational ways of working with IT and Business stakeholders to ensure consistent delivery of quality service in their market. They ensure support services are delivered according to the applicable local and global support models utilizing approved processes, and actively lead continuous process improvement to drive operational excellence.

Your primary responsibilities are:

Stable Operations

Incident Management

Problem Management

Change Management

Supplier Management

Compliance

Project

Continuous Improvement

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Minimum five (5) years of IT experience

Bachelor's Degree related to Information Technology preferred

Understand the IT systems including the connected landscape for the market as well as the business processes. Act as an integrator across the landscape to help drive resolution ensure suppliers and IT teams understand business impact of outages.

Ability to coordinate across Suppliers and Shell internal teams to ensure issue resolution

Works with suppliers to identify problems based on frequently occurring issues, recommending fixes or workarounds, and assures supplier reports them into funnel to Shell in agreed template to resolve systemic IT-related problems

Experience with monitoring and initiating work with other specialists and supplier(s) to identify opportunities for continuous improvement.

Review upcoming changes, identify those impacting the operational landscape, challenge and reject if request changes are too risky, have not been tested properly or are not cost effective from TCO perspective, keeping stakeholders informed.

Ability to review upcoming changes, identify those impacting the operational landscape, challenge and reject if request changes are too risky, have not been tested properly or are not cost effective from TCO perspective, keeping stakeholders informed.

Monitor and initiate work with other specialists and supplier(s) to identify opportunities for continuous improvement.

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviours.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com