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Service Support Analyst desktop operating systems IT service management applications MS Suite
Company name
Mvp Consulting Plus, Inc.
Location
Morrisville, NC, United States
Employment Type
Contract
Industry
It
Posted on
Jun 05, 2023
Profile
NCDOT-711642
Service Support Analyst-Typical Experience: 36-60 months
REQUIRED/DESIRED SKILLS
Skills
Required/
Desired
Experience
Desktop administrator ensures that incidents and requests are handled according to agreed procedures.
Required
3 Years
Investigate and resolve problems in systems and services ensuring that such problems are fully documented
Required
3 Years
Desktop administrator provides oral, written, or hands-on support to all hardware, software, and telephone users.
Required
4 Years
Utilize working knowledge of MS Office suite, desktop operating systems, IT service management applications, problem management systems
Required
3 Years
Responsible for a user, account, and service provisioning
Required
3 Years
Responsible for installing/deploying software on endpoints
Required
3 Years
Responsible for assigning and escalating new incoming support requests
Required
3 Years
Record, track, escalate, update calls, and close tickets thru problem management software
Required
3 Years
Desktop administrator resolves problems using electronic tools, manuals, and technical support documentation.
Required
3 Years
. Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management
Required
3 Years
Toll Free:
855-818-5109
Local:
518-218-1700
Map
& visit our office
Corporate - Albany NY
435 New Karner Rd, Ste 202
Albany NY 12205
Chicago
63E Lake Street, Ste 201
Chicago, IL 60601
Florida
17258 SE 121st Ave
Summerfield, FL 34491
© 2018 MVP Consulting Plus. All Rights Reserved.
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Mvp Consulting Plus, Inc.
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