Systems Analyst

Profile

The position will include but not be limited to:

• Basic knowledge/understanding of ITIL Service Lifecycle phases framework and best practices.

• Knowledge/understanding in tracking the Key Performance Indicators and preparing Weekly/Monthly/Annual operations reports.

• Awareness of Service Now or a similar Incident tracking tool is desired.

• Basic knowledge or understanding of SaaS, Single Sign-on technology, SQL query and production support.

• Basic knowledge of Agile & Waterfall methodologies (documentation, testing process, incident support)

• Previous experience in software incident management, customer support, and general issue resolution.

• Proficient in Microsoft Office and SharePoint

• Knowledge of Structured Query Language (SQL) of Microsoft and Oracle.

• Experience in creating Crystal reports and MS SSRS reports.

Additional but optional skills would include:

• PowerBuilder programming, Sybase SQL Anywhere query

• Experience in supporting or verifying financial transactions 1099/1042, ACH/Direct deposit or check flat files.

• Experience in supporting or verifying PIC 50058 transmission file and PIC NG support (future change).

• Experience in supporting systems that are utilized to administer the Section 8 HCV program.

• Experience with accounting and tax-related software

The successful candidate will:

• Closely monitor the 36 deliverables, from a technical perspective, which the vendor agreed to produce, according to the parameters set forth in a soon to be finalized contract with HTFC.

• Ensure the vendor's compliance with NYS Information Security and Privacy requirements and reviewing the vendor's security testing outcomes.

• Monitor, support and maintain the current Section 8 Housing Choice Voucher (HCV) program technology solution: New York State Homes and Community Renewal's (HCR) Statewide Housing Choice Voucher System (SHCVS)

• Assist in resolving technical SHCVS issues that arise with program stakeholders (statewide program staff, Information and Technology Services (ITS) staff, Local Administrator (LA) staff, etc.).

• Assist in answering calls from LAs pertaining to SHCVS functionality, errors, and other general inquiries.

• Execute SHCVS data pull requests in the form of Excel spreadsheets that can be utilized to inform programmatic decisions. The candidate will be provided with a data dictionary and access to the Quality Assurance and production environment databases with read access rights to perform this task.

• Support the End-of-Month payment processing in SHCVS that allows for LAs to transmit updated case information for the purpose of making payments to program stakeholders.

• Troubleshoot user issues by simulating errors in the SHCVS QA/Test environments.

• Support system integrations and processes that allow for payment transactions in conjunction with our partnering financial institution, the New York State Department of Taxation and Finance (DTF), and the New York State Housing Trust Fund Corporation's Office of Financial Administration.

The successful candidate will support the implementation of the New Section 8 HCV Technology Solution in the following way:

• Assist with data accuracy verification during the data migration process, to include querying, reviewing, and verifying data field mappings.

• Conduct user acceptance testing of requested system customizations, to include documents testing procedures and results.

• Support the system performance testing review process.

• Support the system integration testing process.

• Support the tracking and reporting of incidents inhibiting the use of system features, to include the capturing of the date and time when the incident is reported to the solution vendor, as well the date and time of the incident resolution, and the ultimate duration of the incident.

• Simulate and document system issues for tracking purposes and resolution.

• Create Crystal Reports/MS SSRS that aid in program administration

• Configure/Maintain & Troubleshoot Elite ecosystem (Elite, Portals, HQS Touch).

• Configure/Maintain & Troubleshoot System integration files from Elite for Bank, DTF, and PIC/HUD systems.

• Develop an understanding of the payment process, to include the uploading of check and ACH payment files, use of third-party systems, and the generation of payment summary files.

• Aid the year-end tax form generation process.

•Monitor the status of ongoing project activities, and help coordinate the resolution of any technical issues, problems, or conflicts

• Coordinate Project's ITS technical staff and their work plans, and work within ITS to adjust resource allocations and priorities as necessary;

Build partnerships with ITS business units to implement technology solutions that advance the success of the Section 8 mission;

• Lead continuous efforts to communicate project plans and activities to the Section 8 project team; and within ITS.

• Provide technical strategic input and leadership for the Section 8 system modernization project, but also including consultation with New York State's Office of Information Technology Services where required;

• Provide strategic oversight and direction for a Section 8 application implementation, integration and configuration operation; support and promote the use of standard software development and project management processes.

Systems Analyst

S

pecializes in analyzing, designing, and implementing information systems. Assesses the suitability of information systems in terms of their intended outcomes and liaises with end users, software vendors and programmers in-order to achieve these outcomes. Uses analysis and design techniques to solve business problems using information technology. Serves as change agent, who identifies the organizational improvements needed, designs systems to implement those changes and trains and motivates others to use the systems.

84 months experience in providing technical support for development and implementation of complex IT applications including evaluating and recommending tools and processes to ensure the highest quality outcomes.

84 months experience in supporting or executing technical plans, procedures, standards, internal controls for IT application implementation and in reviewing security test outcomes and ensuring fixes for security vulnerabilities in partnership with technical teams.

84 months experience in supporting data and system migration from an on-premise data center to a SaaS application and

managing the technical quality of data cleansing, migration and conversion of legacy data into SaaS solution.

84 months experience in collaborating with various business stakeholders, project managers, business analysts, software developers, data managers, peer organizations, quality assurance and technology leaders to translate program requirements into technical solutions, system designs in government experience with Federal and State implementations, as well as experienced in reviewing system design and hosting architecture from performance and business continuity perspectives.

84 months experience in monitoring and evaluating deliverables for projects requiring extensive business analysis and resulting in significant business process and organizational change.

84 months experience in monitoring and promoting software development standards including code management, testing protocols, release management procedures.

Bachelor of Science in Computer Science, or equivalent, from an institution recognized by a US Department of Education accreditor.

Toll Free:

855-818-5109

Local:

518-218-1700

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Corporate - Albany NY

435 New Karner Rd, Ste 202

Albany NY 12205

Chicago

63E Lake Street, Ste 201

Chicago, IL 60601

Florida

17258 SE 121st Ave

Summerfield, FL 34491

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Company info

Mvp Consulting Plus, Inc.