Technology Support Advisor I - Application Support

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ADP

Technology Support Advisor I - Application Support

in

Parsippany

New Jersey

ADP is hiring a Technology Support Advisor I.

Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?

Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

If so, this may be the role for you. Ready to make your mark?

In this role you will provide leadership guidance and consultation to National Account Service (NAS) Lifion Clients and internal business partners, including Client Service, Client Success Executives, Implementation, Product Management, Development, and Hosting, This position is oriented around problem identification, application & system analysis, innovating solutions to highly complex client issues and promoting solutions. In addition, provide design directives to Development..

As a Technology Support Advisor, you will help develop your team members' careers and coordinate any additional training as needed with leadership support. You will also represent ADP as the second level of client-escalated issues. You'll develop an action plan and oversee resolution efforts for payroll processing. Plus, you will provide direct feedback to associates on opportunities to enhance services provided to clients.

You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP:

We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. A global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more, ADP has a deep commitment to diversity, equity, and inclusion. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU'LL DO:

Here's what you can expect on a typical day in the life of a Technology Support Advisor at ADP.

Provide leadership and act as recognized expert on application, product functionality and applicable business practices proving timely and accurate solutions to ADP Clients and internal NAS Lifion business partners including Client Services, Product Support and Implementation. Acts as expert source of application knowledge within their domain or area of expertise. Including creating and delivering semi-formal training on key system/application concepts.

Act as the liaison between all groups in NAS Lifion to determine and communicate the best solution for our clients. This may consist of working with any Client contact (Payroll Manager, HRIS, HRBP, Finance or Client CIO) or ADP group (NAS, MAS, Corporate or IT) associated with resolving user experience issues and use of applications on various platforms. Also responsible for bridging the Engineering and Development functions for the Service organizations in NAS Lifion for all supported system/application, managing multiple types of cases varying size, duration and scope.

Handle more complex and technically taxing issues and/or serve as an escalation point before involving Development/Engineering. This may include creating and delivering semi-formal training on key system/application concepts or on call generating tasks in an effort to reduce call volume. Provide expert level conception, creation and support for client applications used in NAS, focusing on case aging, timely updates, call reduction and reporting. Effectively communicate resolution to organization. Ensures resolution is carried out in line with World Class quality standards. Coordinate communication with other functional areas to educate and expedite response to critical client solution.

Analyze the effectiveness of new/revised processes, procedures, and products for efficient operations and effective client experience by monitoring and reporting potential issues which may impact results. Develop, align and implement department standards/processes, promoting standardization and reinforcing the knowledge management strategy ensuring maintenance of Knowledge Base for recording workarounds and Best Practices.

You have at least 5-8 years of experience in relevant skills gained and developed in the same or similar role.

TO SUCCEED IN THIS ROLE:

Experience in a Help Desk / Technical Application support/ Technical Analyst or similar role, including experience with the following technologies:

PL/SQL

Oracle SQL Developer,

Microsoft SQL Server

debugging code

Windows/Linux Scripts

Strong business acumen with experience applying technology to key processes driving client satisfaction and increased business opportunity.

Leadership skills, including experience executing initiatives focused on desired outcomes, seeking collaborative working relationships and acting as liaison with internal and external partners.

Analytical thinking – applies data to problem solving, builds information and knowledge based facts. Uses analytical techniques to clarify ambiguous situations and uses these techniques to forecast and improve business performance.

Strong technical aptitude commensurate with application(s) supported.

Project management and problem resolution skills. Ability to handle multiple changing priorities while maintaining order and progress.

You'll have a Bachelor's degree in Management, Business, Information Technology, Computer Science OR equivalent.

For additional comfort in the role, you will have certifications as applicable based on product(s) supported. Examples include:

CPP, PMP Preferred, Windows, Oracle, Unix, HR administration, Payroll Administration, Network technologies, MCITP, NetWork , A YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Team collaboration.

Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.

Deliver at epic scale.

We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

Be surrounded by curious learners.

We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

Act like an owner & doer.

Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

Give back to others.

Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

Join a company committed to equality and equity.

Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

PREFERRED QUALIFICATIONS:

Preference will be given to candidates who have the following:

Background in Program Management, Project Management and have demonstrated leadership qualities

Experience working in an ADP Region or EDP/R&D Group is preferred

Business Acumen -- applies technology to key processes driving client satisfaction and increased business opportunity.

Leadership Skills -- executes initiatives focused on desired outcomes. Seeks collaborative working relationships.

Establishes deep network outside the company including technology and third party resources.

Liaison with internal and external partners/

Analytical Thinking -- applies data to problem solving, builds information and knowledge based facts.

Uses analytical techniques to clarify ambiguous situations and uses these techniques to forecast and improve business performance.

Strong technical aptitude commensurate with application(s) supported.

Mentoring, coaching, and training other team members.

Project Management and Problem Resolution Skills.

Ability to handle multiple changing priorities while maintaining order and progress.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

For California, salary range for this role is $54,800 - $111,400 / Year

Explore our COVID-19 page

https://jobs.adp.com/covid19/

to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com