IT Operations Lead Deepwater

Profile

Louisiana, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

January 28, 2023

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

The Site IT Operations Lead – DW GOM is responsible for all IDSO Services and products delivered to the Gulf of Mexico (GOM) for the Deepwater Line of Business, a growing part of the Upstream portfolio. Partnering with colleagues to provide the best possible user experience to end users, this is an opportunity to play a part in taking Site Management into IT operations of the future, applying data and insights to deliver world class services.

As we transition to cleaner forms of energy, the challenge facing the energy industry in the coming decades is considerable. IT specialists are vital to how we leverage and deliver global digital solutions. You are going to be a key part of the PT-UP-IG-RES Service & Operations Management (SOM) team. This team delivers secure, reliable and affordable E2E IT operations to the Projects & Technology, Upstream, Integrated Gas and Renewables & Energy Solutions and businesses. As IT professionals with a business lens our focus is to unlock value and accelerate Shell’s journey in energy transition.

What’s the role?

The Site IT Operations lead is end-2-end responsible for all IDSO delivered services and products for the Gulf of Mexico (GOM) across various lines of businesses, locations, data centers and offshore operations.

Manage relationship with the local IT Managers for the GOM for the IDSO services and products, ensuring demand and new and/or changing requirements are identified. Calling in the help of domain expertise to outline the solution that responds to new or changed business requirements. Reporting the services demand forecast and the new and/or changing requirements.

Manage the IT operating plan, budget and operational lifecycle of IDSO services and products in scope.

Lead or member of a natural team for all IDSO delivered services and products including IT operations, project delivery, Field Telecoms, PCD, applications, technical user support and cyber security

Review landscapes and products for enhancement and continuous improvement opportunities.

Responsible for information risk management (IRM) and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements.

Responsible for the identification of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; supporting Service Operations Management (SOM) in optimizing landscape Total Cost of Ownership.

Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio – including analyzing and understanding business functional and non-functional requirements.

Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for IDSO services and products.

Support or Serve as the IDT Representative on Emergency Response Teams, (e.g. Incident Management Team, Crisis Management Team).

Responsible for bottom-up budgeting of IT services, mapping top-down figures to existing services, and monitors spend against budget, seek adherence to the budget as planned, assist in developing LE per quarter. Works closely with Validation-to-Pay and local finance teams to ensure prompt payment of invoices. May be responsible for one or more contracts including developing the contract, technical evaluation, contracts performance evaluation & renewal/closure of contracts.

Ensuring adequate business controls are in place across the processes used in support of the site service delivery including controlling of the contract expenditure.

Build on the On-Site Services site hosts capabilities in the various locations to assure the monitoring and reporting on the performance and quality of services delivery. Assuring services are delivered according to SLA based on input from site hosts and escalating serious service incidents that threaten business continuity to relevant teams. The SOL manages infrastructure incidents/situations that threaten business continuity and manages the overall experience of users with service delivery.

Champions and actively coordinates the adaptation of IT operational standards, delivery models, processes, site assurance and integrity.

Accountable for all HSSE activities at site with Staff and Contractors

Member of the IT Disaster Response Management Team, Crisis Management Team & Emergency Response Team

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Bachelor’s degree in IT, Engineering or Business or equivalent years of work experience.

Minimum of five (5) years’ working experience in IT with IT leadership experience.

Proven experience in a multi-disciplined IT environment with strong background in IT operational service delivery, service management and contract management.

Experience with Data Center environment (infrastructure, security, services)

Experience in budget management and application of financial procedures and controls

Experience in remote Offshore services, IT infrastructure projects as, office consolidations & decommissions, Offshore IT infrastructure deployments.

Build and lead IT natural teams, including multiple third- parties, aligned around driving greater business value.

Support delivery of IT projects through active participation in project teams

Excellent oral and written presentation skills.

A continuous improvement mindset to drive operations of the future.

Proven customer focus and empathy.

Ability to work outside of regular working hours as required to support IT Incidents, Emergency Response and the GOM Incident Command Team.

Ability to build strong collaborative partnerships with business stakeholders.

Resilience, courage and the willingness to challenge and manage business expectations.

Office based position is in New Orleans at the Hancock Whitney Center.

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com