ServiceNow Configuration Mgt. Engineervirtual remote home office

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Description

Would you like to join a dynamic Configuration Mgt. team and contribute to maintaining an effective ServiceNow CMDB while working from home? If so, this position could be for you.

The successful candidate will manage the operational activities of the Configuration Mgt. process and ensure that the CMDB effectively supports other ITSM processes.

Responsibilities

ServiceNow Configuration Management Engineer

Responsibilities

Manage the operational activities of the Configuration Mgt. process and ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

Ensure the CI data is maintained, that it's available when and where it's needed, and that it's updated using only approved processes and procedures

Define, document, implement, and ensure adherence with Configuration Mgt. governance processes, policies, and procedures

Lead a team of ServiceNow CMDB Analysts

Provide an understanding of the requirements and objectives of Configuration Mgt. standards and advise CMDB Analysts and CI Data Owners in the execution of Configuration Mgt. process activities required to enable effective IT Operations

Coordinate Configuration Mgt. / CMDB testing activities associated with ServiceNow platform deployments / upgrades

Evaluate enhancement requests and ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB

Create and manage enhancement stories from requirements gathering to deployment

Establish and maintain appropriate security and access to the CMDB

Create / maintain CMDB dashboards / reports as needed to track metrics

Achieve and maintain CI data metric targets

Proactively identify and resolve CI data or functionality gaps in the ServiceNow CMDB

Complete CMDB requests, tasks, incidents, etc. in a timely manner

Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed

Required Qualifications

5 years ServiceNow experience with a focus on IT Service Management (ITSM)

5 years experience maintaining a ServiceNow CMDB in support of CI Data Owners as well as other ITSM processes such as Incident, Change, and Asset Mgt.

5 years experience with the Software Development Lifecycle (SDLC), managing enhancement stories from request to deployment

Experience managing CI data in a ServiceNow CMDB

Leadership experience preferred

Experience developing, documenting, and implementing Configuration Mgt. processes, policies, controls, and procedures

Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data accuracy

Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements

Experience implementing or maintaining the ServiceNow Common Service Data Model (CSDM)

Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion

Demonstrated ability to effectively prioritize and balance multiple activities

Resourceful, takes the initiative to accomplish goals and objectives

Ability to influence stakeholders to support and comply with the Configuration Management process

Ability to motivate and guide the efforts of others

Strong understanding of the overall IT infrastructure

Excellent communication and interpersonal skills with technical and non-technical audiences

Desired Qualifications

ServiceNow Certified System Administrator (CSA)

ITIL Foundation certified

ServiceNow Application Portfolio Management (APM) experience is a plus

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com