IT Support Specialist

Profile

IT Support Specialist

at Pure Storage

Mountain View, CA

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data.

With 9,000 customers including 50% of the Fortune 500, we’ve only scratched the surface of our ambitions

Pure is blazing trails and setting records:

For eight straight years, Gartner has named Pure

a leader in the Magic Quadrant

Our customer-first culture and unwavering commitment to innovation have earned us a certified

Net Promoter Score in the top 1% of B2B companies globally

Industry analysts and press

applaud Pure’s leadership

across these dimensions

And, our 4,000 employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

What You Will Be Doing

Provide support to C Level leaders and their direct staff (VIPs) at the corporate and global offices ensuring ownership that results in successful and timely resolution of all VIP support requests and incidents

Establish a working professional relationship with the VIP and VIP support staff as their IT point of contact to Proactively manage the needs and requirements

The availability to travel in support of local and off-site events

Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and showing a sense of urgency and professionalism

Provide technical assistance to resolve employees issues locally and remote

Troubleshoot and resolve user issues in Mac OS X, Microsoft Windows, and Linux.

Ensure Incidents & Requests are handled within our SLAs to empower users with timely and accurate solutions

Utilize ticketing tracking system to document all support cases

Work with documentation teams to create documentation of processes and procedures

Support for telecommunications technologies including Fuze and Zoom.

Perform user account management and application assignment.

Perform hardware repairs & process warranty RMA’s on systems as needed.

Provide systems and network support as needed.

Remove malware and other security threats.

Remediation of systems not compliant with IT standards and practices.

Available for scheduled weekend, holiday on-call and off-hours support.

What You Bring To The Team

The ideal IT Support Specialist has the following qualifications and experience in some or all of the following areas:

Customer focused personality and a Positive Can Do attitude

Ability to work independently and deliver upon expectations

Adept at assessing a situation for severity, urgency and responding appropriately

3 years working in a complex multi-organizational corporate environment

5 years’ experience in Desktop support

5 years of working face to face with executive leaders and their support organizations

Experience with continuous Improvement to review and revise processes and procedures with new information and shifts in the technical environment

Associates degree (AA) or equivalent from two year college or technical school or equivalent combination of education and experience

Understanding of ITIL or ITSM concepts, certification is a plus

Experience working with common cloud-based enterprise systems (e.g., GSuite, Okta, Slack, Smartsheet, Adobe, WS1, Jamf)

Understanding of IT ticketing systems - ServiceNow is a plus

Mobile device management support experience of iOS/Android, WS1 & Jamf is a plus

End user based Mobile OS support experience (iOS and Android)

Okta, Bettercloud and Active Directory administration experience

Base level understanding of networking principles; VPN, LAN, WAN, wireless.

Bash and Powershells experience is a plus

Must be willing and able to work in an open office, team environment.

Physical requirements of the role

The person must be able to lift up to 50 pounds overhead.

Perform tasks that involve climbing ladders, walking between campuses and carrying an equipment bag that will contain mechanical tools and replacement gear for different sites.

#LI-DF1

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at

TA-Ops@purestorage.com

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our

Applicant & Candidate Personal Information Protection Notice

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

PURE’S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATE

In accordance with Pure’s policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees, partners, and customers, and the community at large, where permitted by law, all Pure employees and contractors working in the United States are expected to be fully vaccinated against COVID-19 prior to your start date.

Should you require an exemption for medical or religious reasons, you must initiate Pure’s exemption request process which will determine if an exemption can be granted in accordance with applicable local, state, and/or federal law.

Company info

Pure Storage
Website : http://www.purestorage.com