Partner Technical Support Analyst

Profile

Partner Technical Support Analyst

This position will serve as a technical support specialist for a variety of applications in both production and test environments.

Responsibilities:

Assist partners with onboarding process

Diagnose and solve technical issues with partners

Work closely with other internal teams, including sales, account managers, product, and engineers, to solve technical issues for partners

Train other staff and partners on technical issues as needed

Assist in developing new processes for better efficiencies for partner onboarding and troubleshooting

Handle a Salesforce queue of technical support tickets and route them appropriately to ensure timely resolution

Coordinate resolution of any issue requiring code changes through to completion of release

Qualifications:

Outstanding verbal and written communication skills. Need to be able to explain sophisticated concepts

Organized and pays attention to small details

Phenomenal teammate who takes ownership of (and pride in) your work

Passionate in offering the best quality of service possible to our partners

Comfortable working with new or challenging partner contacts at all levels

Technically savvy – you don’t need to know how to code but preference will be given to candidates that can

You must LOVE to solve problems

You are intellectually curious (you know if you are!)

Bonus Skills/Experience:

Bachelor’s or Associate’s degree in a technical subject area

Previous experience in the mortgage industry

Previous experience as Tier II technical support

General awesomeness and a sense of humor

Basic understanding of SQL, JSON, XML, HTTP

Company info

LendingTree, LLC
Website : http://www.lendingtree.com