Senior IT Vendor Management Professional Collaborative SW HW / Telecom

Profile

Description

The Senior IT Vendor Management Professional (Collaborative Vendors SW, HW, or Telecom) holds Humana's technology partners accountable via performance management, contract compliance, and relationship management, thereby allowing internal partners to focus on providing solutions to enable the perfect member experience.

The Senior IT Vendor Management Professional establishes and implements hardware and software acquisition, protection, maintenance and retention policies, standards and procedures that are aligned with IT standards and strategy.

The Senior IT Vendor Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Vendor Management Professional:

Investigates available hardware and software products; evaluates and recommends products based on user requirements.

Coordinates with the procurement function to interview, select, and negotiate with hardware and software vendors in order to purchase the appropriate equipment at the lowest cost.

Reviews licenses and/or contracts to ensure that hardware and software equipment is covered by the contract and properly documented.

Oversees the information technology vendor relationship and delivery of outsourced services.

Supports the information technology function, evaluates vendor performance, needs assessment, spend optimization and risk management.

Directs the lifecycle activities for existing contracts.

Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.

Drives the strategy and selection of vendors.

Coordinates the negotiation and execution of contracts with the Legal and Contracts departments.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Begins to influence department's strategy.

Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

Exercises considerable latitude in determining objectives and approaches to assignments.

Responsibilities

Development and stewardship of the Humana VM strategy for assigned vendors - cross category.

Provision of VM consulting support across the vendor lifecycle

Develop and execute the vendor management program for assigned vendors

Leads Humana IT Relationship with the vendors- responsible for successful relationship development & management

Activities

Empower Key Relationships through annual engagement communication plans, annual customer satisfaction surveys, performing a limited suite of IT vendor committee meetings.

Track Benefits Realization through strategic initiatives for business case, financial, and contracted benefits performance management, as well as support for invoicing questions.

Manage contractual agreements by managing contract inventory and deliverables / obligations, performing contract maintenance (renewals, key dates, change tracking) and initiating amendment needs, and executing post contract review and interpretation.

Measure Vendor Performance by facilitating vendor performance reports & metrics alignment to the business, monitoring vendor reporting quality and managing vendor improvement plans and metrics source identification & dashboards, designing or modifying category specific metrics and measures, and monitoring / facilitating strategy and category metrics alignment.

Manage Vendor Portfolio by establishing and maintaining pertinent information on vendor's profile, and supporting new opportunities for strategic vendor growth or innovation.

Administer Vendor Program by managing escalated vendor issues and risks - cross category - and policy compliance and internal risk management.

Required Qualifications

Bachelor's degree from an accredited college or university

Minimum of 5 years prior vendor, supplier, contract, risk, or account management experience working with IT Associates.

2 years prior experience with telecom or general hardware, software licensing and XaaS

Preferred Qualifications

1 or more years project leadership experience

Training in asset, vendor, contract, risk, or supplier management

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com