Operations Product Development Engineer

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers. Overview of the Role: Responsible for operating, deploying, managing and continuously improving Comcast's Voice, Video, Commercial, Data, Home Security, Systems and Network services as well as associated infrastructure in a 7/24 environment. Examples of infrastructure include, but are not limited to: routers, CMTS, switches, optical and TDM transport, applications, servers, IP scopes, databases, etc. Position focuses on deploying and stabilizing new products, code, technologies, services, networks, systems, tools and protocols; drives standardization, automation and service focused instrumentation; provides subject matter expertise; resolves complex break/fix scenarios, engaging broader teams as necessary and partners with/leads engineering, vendors and regions to achieve continuous improvement. Serve as highest tier operations support for various field, CARE, vendors and customer focused organizations. Leads all command and control-related activities focused on restoration of outages, communication across Comcast and rapid restoration. Works and directly leads external vendors, third parties and associated agencies, when necessary, to address issues across the PSTN, peering arrangements, inter-operability issues, etc. Works under consultative direction towards predetermined long range objectives. Determines and pursues course of action necessary to achieve results. Frequently serves as operation lead on specific projects, providing broad direction across teams.

Job Description

Preferred Skills & Experience:

SYSTEMS Design, code, test, deploy and evaluate highly reliable programs/scripts in Perl, PHP, Python, etc.

Administers and deploys configuration changes in a WebLogic, Unix, Linux environments.

Develops and implements fail over procedures to mitigate impacts resulting from failures in the application or infrastructure.

NETWORK Load balancer, firewalls, routers, CMTS, associated protocols, advanced troubleshooting, protocols, multi and uni-caste, MPLS, IP management, DNS, traffic management and sparing.

VOICEPSTN, SIP, routing, Cedar Point, Cisco, IMS, SS7, carrier to carrier troubleshooting etc.

COMMERCIAL Axerra, Ciena, Juniper, Layers 1, 2, 3, ENS and associated services.

VIDEODSG and 2way conduit applications, channel migration from the headend to the CRAN, set-tops, IP video deliver i.e. RPD's, OM-1000's and NC-1500's, MPEG troubleshooting, through a variety of highly complex analytical duties in the testing and evaluation of Comcast's network.

Core Responsibilities:

Performs a variety of highly complex analytical duties in the planning, deployment, testing and evaluation of Comcast's network, products and services including CRAN, CMTS and the IP platform, Voice, Data, Commercial, Systems and Video platform. Works closely with vendors and field to identify and drive improvements across the topology.

Directs third party agencies (i.e. AT&T, Verizon,) internal resources and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration. Devises and implements strategies for solving complex technical issues directly impacting internal and external customers or increasing performance across broad ecosystems.

Develops, produces and reviews documentation, instructional and procedural manuals for other employees to utilize to resolve complex problems or make network improvements. Examples include: complex processes for acceptance of new products (i.e. cable modems, systems etc.,) testing such as operational readiness, tools focused on automation (i.e. IP scope tool,) etc.

Supports all the XNOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network and services to determine problem areas and/or areas of concern. Monitors, isolates, triages and resolves outages and impairments. Identifies and implements opportunities for improvement across XNOC and XOC.

Ensures databases, applications, hardware and other related resources are properly maintained and devises strategies to improve performance. Provides subject matter expertise for all network equipment and provides technical training and support to other operational groups. Updates code and software to ensure proper system performance. Continually looks for ways to improve services.

Provides clear, crisp and concise technical communication and coordination during large outage scenarios.

Directly executes changes, in the network and across systems, focused on deploying new services, implementing changes and stabilizing products following established change management processes. Accountable for configuration management techniques, ensuring infrastructure is correctly aligned and fully compliant with standards.

Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, organizations, people, companies and solutions. Requires detailed understanding of complex interdependencies/interdependencies. Accountable for providing technical assessment of complex changes across ecosystems to ensure resolutions of potential conflicts before impacting intra-/interrelated vertical systems. Develops and reports on metrics which show system uptime and overall service desk compliance to ITIL standards.

Possesses advanced depth and breadth of knowledge across two to five major ecosystems/technologies requiring technical competency, advanced training and outstanding verbal and written communication skills. Leverages engineering methodologies across multiple areas of focus. Possesses advanced working knowledge and application of process design, client server technology and internal/external processes. Provides training and coaching to NSAR, CARE, sub-set of field organizations, peers, vendors, third parties and more junior engineering operations staff. Provides insight across complex inter-operability and cross ecosystem. Looks to understand and drive efficiencies across other XNOC desks.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Some software development experience in a DevOps environment is desirable. Use of scripting languages and RESTful interfaces, language experience is a plus. Java, JavaScript, PHP/HTML5 and Python are most desirable.

Exposure to OpenStack, Kubernetes, Kafka and Docker are desirable.

Knowledge of voice call flow and Comcast voice infrastructure

About Our Perks & Benefits

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits)

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:

Pay Range: $92,364.54 - $138,546.80

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com