Network Operations Center NOC Engineer

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Next Generation Access Network (NGAN) organization is a highly agile, fast-paced, and dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers. Overview of the Role: A Network Operations Center (NOC) Engineer is responsible for operating, managing, and supporting high profile Commercial customers and network services as well as associated infrastructure in a 24/7 environment. Examples of infrastructure include but not limited to routers, switches, CMTS, etc. Day to day operational responsibilities includes pro-active monitoring, isolation, triage and resolution of all network outages/impairments. Serves as operations support for various regions, vendors, internal/external organizations. Drives standardization and service focused instrumentation. Contributes to the command and control network related activities focused on restoration of outages, clear and concise communication across Comcast/Commercial customers and rapid restoration of network services. Works and directly leads external vendors, third parties, and associated fix agents, when necessary, to address issues across the network, peering arrangements, inter-operability issues, etc. Works with limited supervision and direction while executing associated functions and responsibilities. Follows all operational practices and independently determines/develops approaches for non-routine solutions. Receives general direction in area of focus.

Job Description

Must be able to work Midnight - 8AM. Sunday to Thursday or Tuesday to Saturday.

Core Responsibilities:

Proactive/Reactive monitoring of Comcast's Commercial Network Core/Edge devices using various Element Management tools (Spectrum, Ericson Experience Manager, SevOne, etc) to isolate and troubleshoot all network related issues

Process all customer calls/emails and take ownership of issue until resolution

Troubleshoot network outages, network latency, or CPE failures until resolution

Setup dispatch and troubleshoot issues with local field operations to resolve customer/network related issues

Direct efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards

Advanced Knowledge of Networks:-Local Area Network (LAN)-Wide Area Network (WAN)-Metropolitan Area Network (MAN)

Advanced knowledge of-Carrier Ethernet-Carrier Wavelength-Cell Backhaul-DOCSIS Standards-Ethernet over HFC

Advanced knowledge of network technologies on:-Open System Interconnection (OSI)-Layer 2/3 protocols-Internet Protocols - IP-Routing Protocols-OSPF-MPLS-IGP-IGRP-E/BGP

Scripting knowledge

Open and update Tickets using: Remedy/ServiceNow

Good Analytical/Communication/Troubleshooting Skills

Ability to provide on the job training to new hires as and when required

Create processes and procedures for troubleshooting and ticket management as needed

Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA's prior to sending to leadership and provide feedback as needed

Regular, consistent, and punctual attendance. Must be able to work any shift including nights, weekends and selected holidays (variable schedule as needed)

Education and/or Certification: A Bachelor's or technical school accomplished, or the equivalent combination of education and experience. Cisco and or Juniper certification.

=== THIS POSITION IS INELIGIBLE FOR VISA SPONSORSHIP. TO BE CONSIDERED FOR THIS ROLE, YOU MUST BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES AND NOT REQUIRE SPONSORSHIP FOR EMPLOYMENT NOW OR IN THE FUTURE. ===

About Our Perks & Benefits

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits)

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Certifications

Cisco Certified Network Professional (CCNP) - Cisco Systems, Inc.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com