IT Sites Services and Events Engineer

Profile

IT Site Services and Events Engineer

JD

Prerequisites:

Ability to communicate effectively

with users in stressful conditions

Fluency in

, s

trong written and verbal skills.

This is a site-services on-site role to

assist

Durham

offices

and other East coast

offices

A can-do attitude with a dependable work ethic

Minimum 3 years of relevant experience in IT

site services

role or similar

For Nutanix specific tools and processes, documentation and orientation will be provided

Primary Tasks -

Skills and knowledge required

Desk setup, monitor set-up

for users as required

Cable management

on workstations, meeting rooms

Help configure

Printer and scanner for end users

(both Mac and Windows)

Basic troubleshooting for users’ issues on site (connections issues, peripheral issue)

Regular

office IT service

s

health check and validation (Wi-Fi connectivity, wired Lan, printing- scanning, conference phones, AV equipment in meeting rooms

, telephony systems

Basic t

roubleshooting

and resolution

of network issues

with help of remote NTNX IT team

Support

server installation, power-on, passive cabling in comms room as a planned activity

H

and over loaner/replacement laptops

in office

to users as advised by IT team

C

ollect assets returned by users directly or from security team

in office.

This is for both separated users and active users.

Support E-recycling by making list of items with support/guidance from IT team

. Supervise E-recycling vendor as required by NTNX.

User

Desk phone setups with help of IT team

(reset phone, connect to network, register the phone)

Support on-site activities such as Electric power maintenance, in-rack UPS maintenance

by

conducting

IT service validations

before and after the activity. NTNX

shall

work with electrician as and when required for such activities.

Fulfill

hardware and

accessories request for

e

mployees

in office

as instructed by IT team

Conduct stock

take for each office

in East coast with help of office manager

or facilities team

Support

d

evice repairs, quotation, quality checks

Support

visitor management system with help of facilities and security teams

as and when required.

Support meetings

, events including Exec events

with assistance where necessary from

remote IT team

Secondary tasks

Support IT asset audits

with help of IT team

Reimage, reset

windows

laptops and MacBooks

as and when required by IT team

making laptop ready in OOBE (assets returned for users and making them ready or reuse)

Prior experience with Zoom

, Logitech

and Crestron

meeting room equipment

shall be beneficial.

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

Apply

Company info

Nutanix
Website : http://www.nutanix.com