Service Desk Analyst

Profile

*PLEASE NOTE: This is an in-office role, with in-office presence required Monday-Friday every week. The candidate must be in or near Seattle, WA, or have plans to relocate. Candidates outside of Seattle, WA will not be considered.*

THE POSITION

As the Service Desk analyst, you will play a critical role in the administration, security, and maintenance of our robust cloud infrastructure. You will be responsible for the day-to-day management of existing technology services and systems. Partnering with Automation, Security, Data Systems and DevOps, you will be a critical decision-maker in driving continuous technological improvements and enhancements within our environment.

RESPONSIBILITIES

Partner across QuoteWizard to identify, evaluate, and resolve issues within our O365/Azure environment

Function as a technical first point of contact for the ITOps org and the greater business on software, hardware and general troubleshooting

Create/maintain internal technical documentation and contribute to the team knowledge base

Develop and enforce request handling and escalation policies and procedures

Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations

Identify, recommend, develop, and implement employee training programs to increase computer literacy and self-sufficiency

Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team

Manage employee onboarding, offboarding, hardware procurement & replacement

Work on a cross functional team and, when applicable, shadow and learn from the Cloud Admins & Cloud Engineers. We prioritize career growth, collaboration, and high-quality work on our teams!

QUALIFICATIONS

1-3 years of experience in Information Technology, preferably in a cloud environment

1-3 years of experience administrating O365/Azure and related suite of tools (AAD, Exchange Online, etc.)

Demonstrated proficiency in troubleshooting hardware & software issues (Windows 11, O365 apps, etc.)

Experience procuring, configuring, and managing hardware in an enterprise environment

Demonstrated technical capability and aptitude in how you approach your work

Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees

Willingness to learn new things, take on a challenge and not be afraid of making mistakes

Have effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.)

NICE TO HAVE

A Bachelor's or Master's degree relating to Technology (Again not required, just nice to have)

Experience in low level scripting & automation with frameworks/languages such as PowerShell, Microsoft Flow, PowerApps

Experience working in a SOX compliant environment

Experience working with O365 Endpoint Manager & Security Center

Certifications for Windows, Azure, ITIL or anything that’s applicable to the role

COMPANY

QuoteWizard, a LendingTree company, provides end-to-end solutions for insurance shoppers and agents alike. That is why over 40 million people (about twice the population of New York) have used QuoteWizard to lower their rates. When you think of insurance, think of QuoteWizard.

The pay range for this position in Seattle, WA is $65,000-83,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Incentive Compensation: Variable compensation, annual bonus

Benefits: Medical, dental, vision insurance and 401(k) matching

WHAT YOU SHOULD KNOW ABOUT LENDINGTREE, OUR PARENT COMPANY

We are a publicly traded company (TREE)

We have welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices

We have built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health

CULTURE

We are a fast-paced company with an entrepreneurial outlook. We strive to be collaborative, ambitious, candid, and high-energy. In the Tech department our culture is built around three main principles:

Family first

Always give the benefit of the doubt (take the high road)

Do it right the first time (whenever possible)

We welcome different perspectives and put an emphasis on being candid with one another.

Come work with us!

QuoteWizard by LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military s

Company info

LendingTree, LLC
Website : http://www.lendingtree.com