Microsoft CRM Systems Administration and Tier III Support

Profile

Job specifications are intended to present a descriptive list of the range of duties performed by employees.  Specifications are

not

intended to reflect all duties performed within the job.

SUMMARY

Bering Straits Information Technologies, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Microsoft CRM Tier III Support in Washington, DC. The ideal candidate for this job will serve as a Microsoft CRM Tier III Support resource within the Agency’s Office of the Chief Information Officer (OCIO). The Microsoft CRM Tier III Support

reports to the Program Manager and is responsible for Microsoft CRM System Administration and Tier 3 Support services.

ESSENTIAL DUTIES & RESPONSIBILITIES

Design, test, and implement CRM and BizTalk solutions based on requirements provided from federal client or stakeholder.

Proactively monitor the environment to ensure key resources and services are functioning within acceptable performance thresholds;

Proactively monitor capacity in the CRM Environment, and take actions as required to avoid degradation or outage;

Manage access into the CRM environment, including management of CRM licenses and user accounts;

Manage backups and restores of CRM data. Serve as a Tier 3 technical support for CRM infrastructure issues; 

Audit the CRM application environment to ensure standards are being met. Provide data from logs and reports as required by CISO and audit teams;

Establish and maintain a standard software baseline for CRM to ensure clean FISMA audit findings;

Monitor data model/object changes to ensure they are approved.

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

Required (Minimum) Qualifications

Bachelor’s Degree in a related field; or equivalent post high school education, military and/or work related experience.

Several years of experience as a

CRM System Administration and Tier 3 Support services technician

Microsoft CRM Certifications

Experience with managing multiple tasks associated with Microsoft CRM.

Background in documentation creation including SOP’s and User Guides.

Expertise with the following tools: Microsoft CRM.

Knowledge, Skills and Abilities

Excellent oral and written communication skills.

Strong technical aptitude and quick learning aptitude.

Ability to express complex subjects in a clear manner, both verbally and visually.

Strong interpersonal skills.

Ability to work in a fast-paced, dynamic environment.

Ability to interface with all levels of management.

Excellent time management, scheduling, and organizational skills.

Ability to work well independently or in a team setting.

Attention to detail.

Preferred

Bachelor’s Degree in a related field; or equivalent post high school education, military and/or work related experience.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

WORK ENVIRONMENT

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

ADDITIONAL QUALIFYING FACTORS

Public Trust or the ability to obtain and maintain a Public Trust clearance.  Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.  Accordingly, U.S. Citizenship is required.

Shareholder Preference.

 BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.

We participate in the E-Verify Employment Verification Program. We are a drug free workplace.

Visit our website at

www.beringstraits.com

for more details and to apply.

# of Vacancies

1

Company info

Bering Straits Native Corporation
Website : http://beringstraits.com/