IT Ops Engineer - Wells Support

Profile

Texas, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

April 21, 2023

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

Projects and Technology supports Shell’s operated and non-operated assets, safely improving performance and raising the bar being a responsible operator. We use our technical, commercial, and digital skills to competitively optimise production and we replicate technologies across the portfolio. Projects and Technology also has a role to play making our assets top quartile on emissions intensity.

What’s the role?

This is an excellent opportunity to join a team responsible for IT Support of Shell’s industry leading WellVantage technology. Shell uses WellVantage, a set of innovative drilling technologies that combine real-time data, remote operations, and drilling automation which help to improve safety, increase operational efficiency, and control the costs associated with drilling. These modular systems are based on Kongsberg Digital (KDI) software and hosted in AWS and with additional Shell Proprietary applications for Analytics and Advanced calculations. The key components are:

Shell WellVantage Real-time Connect, Modelling and Optimization, AIOps Automation Platform

The purpose of the IT Ops Engineer-Wells Support is to provide 2nd line IT Support for the WellVantage Technical Landscape (Infrastructure, Applications and Data) ensuring 24*7 seamless service delivery. In addition, Analysts will work on a range of service development and project activities.

In this role you will be required to work based in Houston as part of a Global 24*7 team. You will be providing proactive and reactive IT support to Shell’s Global Drilling Rig fleet.

You will follow established ITIL processes and procedures (Incident, Problem, Change, Request) and deliver services in accordance with SLA Targets.

In your role you will be required to work across a multidiscipline support organization, bringing together the various parties to resolve issues as quickly as possible minimizing business impact.

You will be required to participate in the out of hours on call Rota and work in compliance with information security policies and procedures.

You must be highly motivated with good communication skills with proven ability to work within a team environment and ability to work unsupervised.

Assure all technical work is delivered to high standards following WellVantage build & deployment cookbooks and SOPs (standard operating procedures).

Adheres to the company’s management process for the resolution of problems and assigned to the WellVantage team. Coordinates all work assigned to the team queues.

Adheres to the Company change management process in the communication and coordination of changes that impact any Company production computing systems.

Develop and implement processes as required to ensure that work is delivered to high standards and review quality assurance processes to enhance performance.

Track performance through measuring business performance and the achievement of Wells IT objectives and goals.

Must be committed to continuous improvement of wells IT capabilities by challenging Wells IT operational concepts and processes.

-

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer

Minimum five (5) years experience in a Global IT Role supporting a broad range of IT Infrastructure, Applications and Data Services with Oil and Gas or related companies

Bachelor’s Degree is preferred

Extensive Hands-on in supporting Wells Drilling Applications (i.e., Insite, Sitecom-Discovery Web, Openwire-OpenWorks, Petrolink)

Strong Understanding of Drilling and Wells Completions Operations in Upstream Drilling Industry

Experience of working in Agile Framework, DevOps, Project Management to be able deliver on Projects

Have experience working Drilling Service Provider (Baker, Schlumberger, Halliburton, NOV)

Detailed knowledge of Drilling Data Transmission Standard like WITS, WITSML, OPC

Experience in installation and support of a broad range of IT Infrastructure Components and Applications. Relevant Technologies experience: Drilling Real-Time Application, Windows Active Directory, Windows Server, Cisco Routers, Switches and VLANs, VSAT, Windows Client/Server, Firewall, Cabling and connectivity

ITIL Based Service Management tool like Service Now, Jira, BMC Remedy working Experience (Incident, Change, Knowledge

To be able to work in Shift if needed and also weekend On-Call

Good stakeholder management and ability to work in complex relationship between Shell, business, suppliers, and infrastructure partners

Team player, works effectively and communicates well with all levels of organization (business and IT)

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potentials.

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com