ServiceNow Administrator/Developer governmental sector exp. ServiceNow CSM application amp framework

Profile

NCDIT-668780

ServiceNow Administrator/Developer position provides support for, and development of, the ServiceNow Customer Service Management (CSM) system provided by the NC Department of Information Technology (NCDIT) as part of a team of ServiceNow professionals.

REQUIRED/DESIRED SKILLS

Skills

Required/

Desired

Experience

Experience working in the governmental sector (local, state, or federal)

Required

1 Year

Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework

Required

3 Years

Experience performing continuous improvement initiatives for processes and services

Required

3 Years

Strong knowledge and familiarity with customer service/case management processes

Required

3 Years

Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience

Required

3 Years

Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results

Required

3 Years

Produce unambiguous, comprehensive, and accurate interpretations of analysis

Required

3 Years

Ability to obtain a security clearance with FedRAMP administration standards

Required

3 Years

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518-218-1700

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Company info

Mvp Consulting Plus, Inc.