Senior Scrum Master - Remote

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Job Information

Humana

Senior Scrum Master - Remote

in

Louisville

Kentucky

Description

In this role, you will work on activities leading up to production of Humana's cloud based Omni Channel technology platform. Working directly with key business stakeholder on some of the latest platforms to deliver business capabilities. Collaborating with cross functional business and IT service teams in ensuring operational excellence for this critical Enterprise platform. If you are passionate to work on business problems that can be solved using innovative thinking, we would like to talk to you.

Responsibilities

To maximize impact, Humana is transitioning to a customer centric operating model in which teams will be built and organized around the customer journey. These new teams will have clear accountability for outcomes and be empowered to design, develop and deliver experiences in support of those outcomes. We are currently in the process of growing our IT Omnichannel Platform Architecture & Product Engineering team supporting the Customer Experience Center Platform. The Customer Experience Center Platform, CECP, will transform our customer experience by making experiences more personalized, insightful and consistent. The platform itself will enable an integrated, horizontal experience for both our customers and our customer facing representatives. Our customers will see direct benefits in shortened and simplified assisted experiences, enhanced self-service experiences, and integrated channel experiences. These capabilities will allow our customer facing representatives the ability focus on the member and their health, creating virtually seamless experiences for the members.

In this role, you will work with a diverse team of subject matter experts, designers, data scientists, engineers and product managers to build and refine our development practices, oversee execution, and continually iterate to ensure success. You will have the opportunity to institute processes that accelerate development and improve coordination across teams.

Success in this role requires a spirit of collaboration, clear communication, and the ability to maintain a strategic focus amidst competing priorities. Ideal candidates will thrive in fast-paced, ambiguous start-up environments.

Responsibilities

Organize and facilitate Scrum ceremonies: daily standups, Sprint Planning/Grooming, Sprint Reviews/Demos, and Retrospectives

Enable team to become self-organizing and self-managing to achieve goals through consistent coaching

Work with the Product Management team to develop release plans and ensure product backlogs are well-groomed, prioritized and visible to all stakeholders

Motivate teams to perform and ensure team members are collectively responsible for all aspects of the committed work (analysis, development, testing, documentation, etc.)

Identify, address, and communicate project risks, dependencies, and team impediments

Assess the Scrum maturity of the team and coach the team to higher levels of maturity at a pace that is sustainable for the team

Coach a continuous improvement mindset across the organization by building and growing communities of practice

Establish and maintain strong working relationships with all stakeholders

Required Qualifications

Bachelor's degree or equivalent

5 years of technical experience

Experience with the SDLC

Excellent communication skills, leadership competencies, and high level of emotional intelligence

Experience working in an Agile Scrum environment or good familiarity with the Agile methodologies

Experience leveraging ADO to manage tasks for a technical team

Experience in working in multi-team environment

Preferred Qualifications

Technical documentation abilities

Advanced knowledge of Agile/Scrum/Kanban development methodology

Working knowledge of Agile Project Management Tools

Scrum Master certification

Previous experience planning and managing large projects

Prior experience in the health solutions industry

Working experience with IT teams

Work at Home/Remote Requirements

For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Be available EST hours

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com