Business Systems Analyst - Segment

Profile

See yourself at Twilio

Join the team as our next

Business Systems Analyst - Segment!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help

companies and developers worldwide

build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion

wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build world-class tools and solutions for our rapidly growing Go-to-Market (GTM) teams focused on selling Twilio’s suite of SaaS products.

The Sales Efficiency team is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales and Customer Success organization. This person will work to design, manage, and build scalable solutions for the GTM teams.

Responsibilities

In this role, you’ll:

Collaborate with platform and program managers to design and build solutions within Salesforce as well as adjacent technologies

Lead projects end-to-end, including requirements gathering, build, testing, and deployment

Develop and maintain a comprehensive view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes

Participate in creating a roadmap of user-centric solutions to business and technical problems, with the goal of increased operational efficiency and readiness for scale

Communicate regularly with a diverse group of team members with different priorities and levels of technical competence

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

At least 3 years of experience with Salesforce.com implementation, including hands-on-keyboard building as well as managing project timelines

Demonstrated ability to understand business needs and translate requirements into Salesforce solutions

Strong presentation, communication, and facilitation skills

Experience with GTM business processes, as a sales person or in operations.

Desired:

1 year of experience implementing or managing tool integrations like Marketo, ringDNA, SalesLoft or similar

Salesforce Admin Certification

Experience working with and managing large data sets

Experience collaborating across geographies

Experience partnering with third-party tool vendors and collaborating on feature implementation

Location

This role will be remote, based in the USA.

Approximately

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call

Twilio Magic

. Additionally, we empower employees to build

positive change in their communities

by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for,

please consider other open positions

(Location dependent information)

Colorado applicants:

The estimated pay range for this role, based in Colorado, is $109,280.00 - $136,600.00.

Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

#LI-REMOTE

Company info

Twilio Inc
Website : https://www.twilio.com