Senior Software Engineer VOICE Work at Home / Virtual Optional

Profile

Description

As a Senior Software Engineer on the Voice Channel IVR Team you will be a part a team supporting over 55 million member and agent calls annually. We are seeking software engineer who is smart, curious, and loves the challenge of solving problems that improve our member experience and interactions with Humana. Our solution uses micro services and cloud technologies to deliver an experience that strives to be industry leading. You'll collaborate with a fun and close-knit agile team to architect, implement, test and continuously deliver new features and products to our customers.

Responsibilities

The Senior Software Engineer standardizes the quality assurance procedure for software, oversees testing and debugging and develops fixes, researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

In support of our IVR applications, the ideal candidate will partner with other associates to analyze, develop, implement and integrate moderate and complex business systems that will optimize business outcomes. The applicant will be required to perform analysis of requirements, development of code, and support User Acceptance Testing. Coding will require the use of .Net, .NetCore, Java, Web API, SSIS, third party API integration, Splunk, GCP, Kubernetes, and supporting batch and real time communications. In addition to these duties front end development will be required to support and enhance user interfaces developed for our business users to support monitoring and reviewing outbound communications. Finally, the applicant will be expected to support occasional after hours support in support of our systems.

Provide development and ongoing software support and issue resolution

Build a standards-driven, scalable, secure and dynamic portal for the information delivery of specific based applications

Partner with other business areas within Humana to understand application requirements and develop programming specifications for development staff

Develop enhancements, resolve issues, coordinate testing of statement releases and oversee regular production efforts including DevOps activities.

Required Qualifications

Bachelor's Degree in Computer Science in MIS / Computer Science, technical area preferred or technical training/experience equivalent

Five years of experience designing, developing, and testing of software applications and/or infrastructure

Prior API development experience with .Net technology stack or Java

Prior working knowledge of DevOps principles

Prior experience in automation

Prior experience in agile practice and agile design patterns

Application development experience following various coding standards

Understanding of code review process and standards

Role Desirables

Master's Degree in Computer Science, Information Systems or other related field

Experience with TFS/Azure DevOps, GIT and build automation

Experience with JavaScript, JQuery, XML, JSON, HTML 5

Strong written and oral communication

Cloud Experience

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Montage SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. This process may also require audio and/or video capabilities at various times throughout the interview and selection process.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com