Sr. Solutions Architect

Profile

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

The mission of the Solution Architect is to create compelling custom advanced solutions focused on intelligent networking and advanced security technologies. Advanced solutions are multi-layer and include Network/Security Architecture, SD-WAN, Unified Threat Management (UTM), Endpoint Detection & Response (EDR), Managed Detection & Response (MDR), DDoS Mitigation Services, Unified Communications, Wireless LAN, and other emerging technologies. The role is focused on developing high value solutions, deal strategy, and driving revenue growth for Comcast Business. Working closely and partnering with our account teams, product teams, and operations to deliver a great customer experience and enable strategic solution sales. Responsible for meeting with customers, understanding their business model, the role technology currently plays in their network, developing advanced solutions to address their business and technology needs, and work with the larger team to win the customer's confidence, trust, and ultimately their business. Working closely with Sales leaders, upskill our sales and SE teams with new technologies, and increasing our overall participation and win rates. Leads the collection of technical detail in support of the provisioning and activation of the service. Provides mentoring and guidance to one or more junior team members. May be responsible for leading a team but does not directly manage people.

Job Description

Core Responsibilities

Pre-sales solutions activities supporting our customers and internal partners to drive business growth through designing value-driven solutions, supporting our account teams, becoming trusted advisors internally and with our customers, and execution excellence throughout the sales cycle and beyond

Consult with qualified customers to address customer challenges & goals around advanced solutions: SD-WAN, UTM, EDR, MDR, DDoS Mitigation, UC, WLAN, and other technologies.

Strategic value selling focusing on client outcomes and winning the business.

Design strategic and value driven solutions across our continuously expanding advanced solutions portfolio.

Develop and document high quality solution architecture for customers

Set expectations on information required from customer (configuration)

Set expectations on configuration changes customer may have to make as part of install (eg, IP addressing, URL filtering policies, etc.)

Obtain customer network and security details needed to configure and provision services

Develop customer test plan to successfully implement services

Support Test and Turn-up activities as Comcast's technical POC for the customer

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. The role requires periodic work on nights and weekends to support activities such as presales activities and consulting during operational maintenance windows. Requires flexibility to work around a variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Preferred Requirements:

CCDP, CCNP, CCIE, CISSP

Palo Alto, Versa, Fortinet certifications

Networking WAN/LAN, Routing, Security, SDWAN, UTM, EDR, MDR

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com