End User Computing Engineer

Profile

Description:

The University of Plymouth is seeking a skilled and motivated End User Computing Engineer to join our team in Technology & Information Services (TIS) at the University of Plymouth. TIS focuses on providing efficient IT services with a cloud-first approach, increasing digital capabilities for staff and students, and ensuring a seamless and edgeless end-to-end digital experience for all stakeholders. This is an exciting opportunity to be part of a progressive and innovative university located in a beautiful area with the potential to make a real impact. You will work in a dynamic team providing enterprise level desktop operating systems, applications, and endpoint management. This will involve managing and administering the technology and tools used to provision and support end user devices throughout their lifecycle. This is to support our staff, students and researchers using our fleet of over 6,500 end-user devices. Ideally, you should have proven experience and capabilities covering at least one or more of the following areas: Management of end user computing devices including desktops, laptops, and mobile devices Desktop applications and operating systems installation, configuration and support Endpoint device management using technologies, such as Microsoft Endpoint Manager, Intune, Jamf Pro Software packaging, deployment and troubleshooting, including zero-touch deployment Licence management and compliance Endpoint security and compliance monitoring, including antivirus, patching and privilege access management Active directory and group policy scripting, including using PowerShell Virtual Desktop Infrastructure (VDI) technology such as VMware, Azure Virtual Desktop (AVD) Data collection and analysis using SQL, Excel and various standard statistical packages Experience of working in a formal IT service management environment (ITIL/SDI/ISO20000) is desirable The University has a focus on personal development and appropriate training will be provided. For an informal discussion to find out more about the role then please contact Nick Evens by email nick.evens@plymouth.ac.uk or by telephone on 01752 588769. Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. This is a full-time position working 37 hours per week on a permanent basis. Flexible working options including job share will be considered. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT Job Description Role Description

Region:

Location:

Plymouth

Salary:

£33,348 - £36,333 per annum plus a market supplement of a maximum of £8,000 - Grade 6

Package:

Permanent, Full-Time

Contractual hours:

37

Basis:

FR Permanent Fulltime All Year ]]>

TIS focuses on providing efficient IT services with a cloud-first approach, increasing digital capabilities for staff and students, and ensuring a seamless and edgeless

end-to-end digital experience for all stakeholders.

This is an exciting opportunity to be part of a progressive and innovative university located in a beautiful area with the potential to make a real impact.

You will work in a dynamic team providing enterprise level desktop operating systems, applications, and endpoint management. This will involve managing and administering the technology and tools used to provision and support end user devices throughout their lifecycle. This is to support our staff, students and researchers using our fleet of over 6,500 end-user devices. Ideally, you should have proven experience and capabilities covering at least one or more of the following areas:

Management of end user computing devices including desktops, laptops, and mobile devices

Desktop applications and operating systems installation, configuration and support

Endpoint device management using technologies, such as Microsoft Endpoint Manager, Intune, Jamf Pro

Software packaging, deployment and troubleshooting, including zero-touch deployment

Licence management and compliance

Endpoint security and compliance monitoring, including antivirus, patching and privilege access management

Active directory and group policy scripting, including using PowerShell

Virtual Desktop Infrastructure (VDI) technology such as VMware, Azure Virtual Desktop (AVD)

Data collection and analysis using SQL, Excel and various standard statistical packages

Experience of working in a formal IT service management environment (ITIL/SDI/ISO20000) is desirable

The University has a focus on personal development and appropriate training will be provided.

For an informal discussion to find out more about the role then please contact Nick Evens by email nick.evens@plymouth.ac.uk

or by telephone on 01752 588769.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

This is a full-time position working 37 hours per week on a permanent basis.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT

Job Description

Role Description

A9537

£33,348 - £36,333 per annum plus a market supplement of a maximum of £8,000 - Grade 6

33348

33348

36333

Professional/Support Services

Plymouth

Permanent, Full-Time

37

FR Permanent Fulltime All Year

Wed, 26 Apr 2023 00:00:00 GMT

Company info

Plymouth University
Website : http://www.plymouth.ac.uk