Head of IT Service Operations

Profile

Description:

As one of the top 400 universities in the world and recently a recipient of the Queen's Anniversary Prize for Higher and Further Education, Plymouth University is one of the UK's most prominent and dynamic Higher Education Institutions, located in one of the most beautiful parts of the UK. Committed to delivering a first class, first choice student experience and enjoying a leading reputation for excellence in teaching and learning alongside world-class research, it is also distinguished by its long-term engagement with business and enterprise. The IT function at Plymouth has established a reputation for excellence and is well respected within the institution. We plan to build on this reputation over the coming years with a large investment plan to deliver our newly agreed Digital Strategy. The University is now seeking to appoint a Head of IT Service Operations to be part of a high performing leadership team and lead the function which is responsible for all of our customer relationships. You will ensure the function has the right people, skills and ways of working to deliver effective services for our University. Reporting to the Director of IT, you will play a significant leadership and management role in the life of the University. With direct leadership responsibility for the institution's IT customer facing teams, including first and second line, AV support and Business Partnering teams, the Head of IT Service Operations will be expected to demonstrate experience of managing support and technical teams. You will also have a strong understanding of the business processes that underpin an organisation focusing on the role of the information provision. Most importantly of all you will have a strong focus on the customer and their needs as we strive to deliver the best IT in the sector Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. For an informal discussion to find out more about the role then please contact Paul Westmore by email paul.westmore@plymouth.ac.uk Interviews are likely to take place in mid-September and you will be notified if you have been shortlisted or not. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A relocation package is available with this role. This is a full-time position working 37 hours per week on a permanent basis. Some flexibility may be available on hours and location for the successful candidate. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit , our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT Job Description

Region:

Location:

Plymouth

Salary:

Senior Management scale – negotiable depending on knowledge and experience

Package:

Permanent, Full-Time

Contractual hours:

37

Basis:

and enjoying a leading reputation for excellence in teaching and learning alongside world-class research, it is also distinguished by its long-term engagement with business and enterprise.

The IT function at Plymouth has established a reputation for excellence and is well respected within the institution. We plan to build on this reputation over the coming years with a large investment plan to deliver our newly agreed Digital Strategy.

The University is now seeking to appoint a Head of IT Service Operations to be part of a high performing leadership team and lead the function which is responsible for all of our customer relationships. You will ensure the function has the right people, skills and ways of working to deliver effective services for our University.

Reporting to the Director of IT, you will play a significant leadership and management role in the life of the University. With direct leadership responsibility for the institution's IT customer facing teams, including first and second line, AV support and Business Partnering teams, the Head of IT Service Operations will be expected to demonstrate experience of managing support and technical teams. You will also have a strong understanding of the business processes that underpin an organisation focusing on the role of the information provision. Most importantly of all you will have a strong focus on the customer and their needs as we strive to deliver the best IT in the sector

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Paul Westmore by email paul.westmore@plymouth.ac.uk

Interviews are likely to take place in mid-September and you will be notified if you have been shortlisted or not.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

A relocation package is available with this role.

This is a full-time position working 37 hours per week on a permanent basis. Some flexibility may be available on hours and location for the successful candidate.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit , our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT

Job Description

A8065

Senior Management scale – negotiable depending on knowledge and experience

51352

0

0

Professional/Support Services

Sun, 5 Sep 2021 00:00:00 GMT

Plymouth

Permanent, Full-Time

37

Thu, 19 Aug 2021 00:00:00 GMT

Company info

Plymouth University
Website : http://www.plymouth.ac.uk