Application Support Analyst - Houston TX

Profile

111999BR

Job Title:

Application Support Analyst - Houston, TX

No. of Positions:

1

Job Description:

The Legal & Government Relations (GR) Portfolio supports key applications which support Royal Dutch Shell (RDS) Group’s ability to fulfill its legal, compliance, and government relations obligations. The Legal & GR Service Operations Management (SOM) Team is the end-to-end accountable for operating IT solutions used and sponsored by the Legal & GR department. Where the applications are managed by other IT service lines within RDS, Legal & GR SOM acts as integrators to ensure that the end-to-end landscapes are working securely, reliably, and affordably.

One of the critical processes supported by a complex IT solutions, supported by multiple teams is e-Discovery. The purpose of this role is to provide functional and technical support for e-Discovery.

Accountabilities

Act as the IT functional and technical expert for IT systems supporting e-Discovery processes

Act as an interface/integrator between the Business and other IT teams supporting the service

Work with technical engineers from both Shell and vendors (including Microsoft, TCS, and TSI) on break-fixes, incidents, and product development

Participate and contribute to knowledge management process by documenting new issues and process in knowledge repository and share to the team as knowledge sharing session

Have broader understanding of environment to be able to provide additional insight to problem solving that has a greater benefit for the larger IT and Shell communities

Support the portfolio Lead OLM to effectively represent Legal Litigation Team in IT Leadership escalations

Auto req ID:

111999BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.

As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business.

Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas

Requirements:

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Bachelor's Degree or holds a professional qualification required.

Minimum three (3) years' relevant experience.

Functional and technical experience with Security & Compliance Center in a support capacity and not just as an end-user of the tool.

Functional and technical experience in other Microsoft suites (i.e. Exchange, ODB, SPO).

Ability to operate in a global, virtual cross-cultural, cross-timezone organization.

Strong interpersonal and communication skills.

Experience in other e-Discovery tools will be considered as advantageous.

Experience in the area of Legal & GR will be considered as advantageous.

City, State (if applicable):

Houston, TX

Company info

Shell .
Website : https://www.shell.com