Voice amp Data Ops Engineer - Houston TX

Profile

Texas, United States of America

Job Family Group:

Trading Jobs

Worker Type:

Regular

Posting Start Date:

April 8, 2021

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

What is the role?

This role is part of the Shell Trading SOM’s Voice and Data Operations Support Team. The mission is to support daily run and maintain issues and projects relating to Trading Voice and Data infrastructure under the renewed model and vision.

The Voice and Data Operations Engineer is expected to be a Subject Matter Expert (SME) covering the application of telecommunications and network technology deployed across Shell Trading globally. This covers all Shell Trading location (offices, onshore plants, offshore plants, offices, trading floors, etc) and various types of projects including capital projects and IT projects. The Engineer is expected to have advanced skills with Checkpoint firewalls, Cisco Routers/switches, and site to site VPN knowledge. This role requires to support the Shell Trading Internet services for 1st to 3rd level support and MACD, requiring Bluecoat, Cisco, Checkpoint, Zscaler, IP routing (BGP,OSPF) and WCCP expertise.

In addition to Run and Maintain, the purpose of the Voice and Data Operations Engineer role is also to provide consultancy on Voice and Data aspects in large or small ITSO projects.

Responsibilities:

Providing Voice and Network Operations Support for the global Trading Voice and Data Infrastructure. (Incident, Problems and service now requests processing)

Act as the initial point of escalation for the Service Desk, providing guidance and assistance with BAU support tickets, escalating to the Senior Engineer and third-party suppliers where necessary

Provide 24X7 end to end support for a FERC restricted power plant telecommunications secure cell environment for 1st to 3rd level problem resolution.

Provide end to end support of the compliance Special voice environment for voice recording and turret phone infrastructure globally.

Support Windows physical and virtual Server, San, ESXi, Nice, Wordwatch,and Speakerbus technologies

Liaising with external vendors in restoration of Voice, data and security services Management of Risk and vulnerability Issues directly with Shell businesses to remediate Utilize various tools to monitor and resolve Voice and Network problems (Network Associates Sniffer, Solar Winds, HP Openview, Cisco Works, Fluke LAN meter, copper and fiber line testers

Be responsible for Speaker Bus, Nice Recording, Word Watch issues raised by traders.

Understanding of monitoring and troubleshooting tools to manage and report on the Telecommunications environment like Solarwinds, Opnet, Wireshark etc.

Resolve incidents related the Voice and Data for the trading network globally. Support any projects related to Trading Voice and Data as the landscape SME.

Drive Incident/Problem resolution by assisting in key Voice and network operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers for high service tier business critical applications Ensure the various Voice and Network support suppliers perform within agreed service levels.

Assist in change ticket review/approvals/planning. Including launching new initiatives to ensure application stability following application releases

Ensure operation runbooks, support guidelines, and procedures are produced and maintained for use Ensure regulatory and compliance controls are embedded in landscape operations and assist with the collection of compliance data

Assist in representing the Downstream Services and Operations organisation towards the Downstream IT Business Managers for landscapes in scope sharing relevant information and managing priorities/escalations.

Coordination of Disaster Recovery (DR) plans and Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria and timings

Act as the escalation point for Voice and Data Operation -related issues

Manage situation calls for Voice and Data business-critical applications and work with staff and suppliers to reach problem resolution

Document and action Root Cause Analysis steps following Major Problem

Reviews within the portfolio Represent the portfolio in Change Boards to ensure application stability during any infrastructure changes which may impact business-critical applications

Design and launch new continuous improvement initiatives within the portfolio base

Manage situation calls for business critical applications and work with staff and suppliers to reach problem resolution

Represent the portfolio in Change Boards to ensure application stability during any infrastructure changes which may impact business-critical applications

Design and launch new continuous improvement initiatives within the portfolio base. Manage the inventory and storage requirements of the voice and recording Assets.

Skills and Requirements:

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Minimum of ten (10) years IT work experience in the Telecommunication industry.

Associate degree in Information Technology or equivalent work experience.

Advance skills and knowledge in telecommunication devices.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

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Company info

Shell .
Website : https://www.shell.com