Business Systems Analyst

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Bristol-Myers Squibb is seeking a Patient Operations Business System Analyst to support Patient Operations in the development and support of the Global Patient Services (GPS) program. GPS is an e-system developed on a Salesforce platform that includes Patient Scheduling & Logistics, Account Management, Case Management, and external facing portals for providers. The position will play a key role in supporting GPS operations.

Job Responsibilities:

Understand key business processes and work flows of Patient Scheduling and Apheresis Operations teams to support daily operational business needs

Participate in requirement grooming for new product releases

Leverage functional requirements, user stories, and procedures to write test scripts that align with the business key process flows

Support and participate in UAT, OQ, and PQ testing

Assist in writing and updating Patient Operation's Standard Operating Procedures and Work Instructions to support implementation of GPS releases

Work across the Enterprise Integration teams to maintain master data synchronization

Represent the Patient Operations team for any operational incidents and follow through with internal / vendor support teams to ensure resolution and documentation

Represent the Patient Operations team for minor changes and enhancements to the GPS application and ensure good GMP documentation is maintained

Assess impacts to GPS and the Patient Operations team from changes to integrated systems or related business process changes

Manage periodic reviews and metrics for support tickets, user access provisioning, and system changes

Assist in management of operational reports

Required Qualifications:

Bachelor's degree in science or technology

5 years of experience working in the technology / healthcare area, preferably as a systems or business analyst

Systems implementations / deployment

Basic understanding of the operation and development of major e-systems

Knowledge in operations of a validated GMP/GXP systems

Demonstrate excellent written and verbal communication

Demonstrate the ability to work in a high pace and frequently shifting environment

Ability to identify a problem and drive the problem to resolution

Preferred qualifications:

Strong preference for Salesforce experience - ability to do configurations

Working knowledge of ERP systems preferred

Knowledge in Agile software development

Software validation experience

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Company: Bristol-Myers Squibb

Req Number: R1520051_EN

Updated: 2019-12-23 00:00:00.000 UTC

Location: Seattle,Washington

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

Company info

Bristol-Myers Squibb Company
Website : http://www.bms.com