IT Specialist VMware vSphere LanSweeper Remote Desktop and Active Directory ITSM Windows 7 OS

Profile

HBITS-03-12031

Duties include, but are not limited to the following: Act as single point of contact for users of the Department's Information Technology (IT) services and direct questions and report problems regarding services and products.

Guidance of technical staff.

Provide training, support, and troubleshooting.

Review and test new technologies.

Respond to all service requests.

Use of LanSweeper and inventory software.

Document user request or issue, document the diagnostic steps performed when troubleshooting the issue, and assist the user with resolution using existing procedures and documentation.

Installation of desktop hardware / peripherals, printers, and thin clients.

Installation of individual software packages, as needed, for all users.

Use of imaging software to create custom images and expedite large equipment roll-outs.

Support and deploy O365 and Office 2016.

Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.

IT Specialist:

Work in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms beyond that of a Programmer.

Mid-Level - 36 - 60 months - Candidate is able to work independently, without assistance. 48 months experience supervising and providing technical support for level 2 help desk staff.

48 months experience utilizing VMware vSphere to support virtual desktops including linked clones.

36 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required.

36 months experience using ITSM service desks.

48 months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.

48 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.

48 months experience in network monitoring, permissions and troubleshooting user accounts.

48 months experience with the installation and support of Microsoft Office suites in an enterprise environment.

36 months experience managing equipment inventory.

48 months experience scripting in a Windows environment

48 months experience troubleshooting Windows 10 OS and applications.

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518-218-1700

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