IT Operations Lead - UEM Platform

Profile

Texas, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

April 26, 2023

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

The End User Computing team is a part of the End User Productivity, Service and Operations Management team (SOM). We are operationally accountable for all client platforms, including laptops, desktops, mobile devices, and virtual desktops. This includes the maintenance and deployment of enterprise software, publishing of mobile applications and the hosting of virtual applications. Every day, over 100K people across Shell rely on our services to enable their work. In this role, you will be responsible for the backend application (e.g. Workspace One UEM), the foundation for all of our client platforms.

What’s the role?

This role is responsible for managing the Workspace One (UEM) Platform. The ideal candidate will possess excellent technical and supplier management skills and the ability to provide operational support in a very large and very complex environment.

Accountabilities include:

Oversee platform management activities performed by 3rd party managed service provider

Understand how to Configure/install/troubleshoot various software issues related to the installation and maintenance of VMware Workspace ONE UEM products

Act as a proactive force by identifying new features and updates of mobile technology in general and of the Workspace ONE platform specifically

Provide detailed documentation whenever necessary

Research, evaluate and recommend new or upgraded hardware/software to ensure proper operation and performance; Provide thought leadership

Work with vendors for product enhancement announcements and other issues

Utilize basic network skills to help in solving UEM issues

Identify, access and use resources for troubleshooting and continued education (internet, webinars, etc.)

Operate rigorous change management processes, demonstrating environmental control and minimal user impact

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer

Strong expertise with Workspace One UEM platform, (Minimum five (5) years of experience)

Familiarity with and interest in mobile and client devices is a must (iOS, Android, Mac OS, Windows 10/11, etc.)

Bachelor’s Degree is preferred

Experience with IDPs like Ping or Okta, Office 365 Unified Access Gateways

Experience with technologies like Windows Server, DHCP, DNS, load balancing, basic networking, proxies, certificate authorities, and VPN

Experience with VMware Horizon is ideal but not required

Strong desktop and server knowledge for troubleshooting are required

Inherently curious with strong problem-solving capabilities

Independent and objective thinker.

Results/outcomes oriented; business value focused.

Confidence and ability to work effectively in periods of high pressure.

Ability to operate in a global, virtual cross-cultural organization, working across different time zones

Strong relationship & stakeholder management skills - experience in developing strong working relationships with peers and suppliers

Ability to influence others and work through others to deliver the desired results

Strong interpersonal and communication skills; ability to drive collaborative efforts.

Strong familiarity with ITIL Processes and escalation procedures

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potentials.

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com