Software Support Specialist

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Software Support Specialist,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eTitleOne, a title and escrow company, is committed to making a difference for our team members and the communities in which we live. We enrich our team members’ lives by providing a fun and energetic team environment while offering opportunities for growth and advancement. Our industry-leading, innovative and legendary service delivers confidence and peace of mind to real estate professionals and consumers throughout the Northwest. We are committed to impacting our communities through the giving of our time and financial resources. TitleOne is owned and operated by Realogy Title Group which is a subsidiary of Realogy Holdings Corp.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003e\u003ca href=\http://www.realogy.com/\ target=\_blank\\u003eRealogy Holdings Corp.\u003c/a\u003e\u0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003esome of the most recognized names in real estate: \u003ca href=\https://www.bhgre.com/\ target=\_blank\\u003eBetter Homes and Gardens® Real Estate\u003c/a\u003e, \u003ca href=\https://www.century21.com/\ target=\_blank\\u003eCentury 21®\u003c/a\u003e, \u003ca href=\https://www.coldwellbanker.com/\ target=\_blank\\u003eColdwell Banker®\u003c/a\u003e, \u003ca href=\https://www.cbcworldwide.com/\ target=\_blank\\u003eColdwell Banker Commercial®\u003c/a\u003e, \u003ca href=\https://www.corcoran.com/\ target=\_blank\\u003eCorcoran®\u003c/a\u003e, \u003ca href=\https://www.era.com/\ target=\_blank\\u003eERA®\u003c/a\u003e, \u003ca href=\https://www.sothebysrealty.com/eng\ target=\_blank\\u003eSotheby\u0027s International Realty®\u003c/a\u003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy\u0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. \u003cstrong\u003eWe pursue talent \u003c/strong\u003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. \u003cstrong\u003eWe value diversity \u003c/strong\u003e– respecting backgrounds, cultures, perspectives.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eYou’ll find our commitment to diversity reflected in our achievements:\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eForbes 2020 Best Employers for Diversity.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eRecognized on the 2020 Human Rights Campaign \u003ca href=\https://urldefense.com/v3/__https:/c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2499490-1\u0026amp;h=414592108\u0026amp;u=https*3A*2F*2Fwww.hrc.org*2Fcampaigns*2Fcorporate-equality-index\u0026amp;a=Corporate*Equality*Index__;JSUlJSUrKw!!CHCva4lQ!V7Hq9z8jry2mbi5g4VJrhm9-jtcmXOENdMS-vH72q6amtqO3-pbdNGQYXxhZ1YbfSuE$\ target=\_blank\\u003eCorporate Equality Index \u003c/a\u003e.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eFirst residential real estate company to endorse the\u0026nbsp;\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=3188291754\u0026amp;u=https://www.hrc.org/blog/hrc-announces-unprecedented-business-support-for-the-bipartisan-equality-ac\u0026amp;a=Equality Act\ target=\_blank\\u003eEquality Act\u003c/a\u003e\u0026nbsp;and fully support\u0026nbsp;\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=1515556233\u0026amp;u=https://www.realogy.com/news/2018/10/03/realogy-announces-support-for-fair-and-equal-housing-act-bill\u0026amp;a=H.R. 1447\ target=\_blank\\u003e H.R. 1447\u003c/a\u003e\u0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eWith diversity, we succeed together. We hope you’ll join us.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Idaho ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Boise,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:TitleOne,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:3130,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:10780BR,Title:Specialist Software Support,JobSiteId:7080,Link:https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=26611\u0026siteid=7080\u0026PageType=JobDetails\u0026jobid=970476,isEverGreen:false},JobDetailFieldsToDisplay:{Position1:autoreq,JobTitle:formtext4,Position3:[formtext23,formtext19,formtext25],Summary:jobdescription,Section2Fields:[formtext16,formtext1,formtext36,formtext34]},BrandingConfiguration:{\brandingSettings\: {\Responsive_AdvancedCSS\: \/* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#}#N##consent_blackbar{#N# display: block;#N# position: fixed;#N# bottom: 0;#N# z-index: 999999;#N# opacity: 1; 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one\}},FooterInfo:[{Name:Privacy Policy,Value:https://www.realogy.com/links/privacy-statement,Icon:,onlyIcon:0},{Name:Accessibility Statement,Value:https://www.realogy.com/links/accessibility-statement,Icon:,onlyIcon:0},{Name:Do Not Sell My Personal Information,Value:https://submit-irm.trustarc.com/services/validation/9b852f5f-98b6-4200-8fac-a65b2b7fcc27,Icon:,onlyIcon:0},{Name:California Applicant Privacy Notice,Value:https://www.realogy.com/wp-content/uploads/2021/03/RDOCS-267332-v1-CCPA_Realogy_Applicant_Notice.pdf,Icon:,onlyIcon:0},{Name:Phishing Scam Alert,Value:https://www.realogy.com/phishing-scam-alert/,Icon:,onlyIcon:0}],EncryptedBruid:null,HashCode:0,LoggedIn:false,EncryptedSession:null,CompiledCss:true,IdForSocialLogin:89576fc0-2180-497d-b6e4-89121f5c414a,TotalCount:523,AllowAccessResponse:{Name:AllowAccess,Value:true},TalentSuiteClientName:null,ApplyStatus:null,ApplyDiff:10,NextApplyDate:null,LimitExceededMessage:null,JobId:970476,JobCartResponse:null,TGLocales:[],IsGTG:false,LocaleDesc:,ResponsiveCandidateZone:true,BasicProfileDetails:null,DashboardData:null,PendingAssessments:null,googlejobsMappingfielddataJson:\u003cscript type=\application/ld json\\u003e{\@context\:\http://schema.org\,\datePosted\:\2021-08-18T15:31:13.900\,\description\:\\u003cspan style=\\\font-size:12pt\\\\u003e\u003cspan style=\\\font-family:\u0026quot;Times New Roman\u0026quot;,serif\\\\u003e\u003cb\u003eSummary\u003c/b\u003e:\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cspan style=\\\font-size:12pt\\\\u003e\u003cspan style=\\\font-family:\u0026quot;Times New Roman\u0026quot;,serif\\\\u003e\u003ca name=\\\P8_204\\\\u003e\u003c/a\u003e\u003ca name=\\\P11_1138\\\\u003e\u003c/a\u003eThe Software Support Specialist (SSS) plays a critical role in the continuous process improvement efforts at TitleOne.\u0026nbsp; The main responsibility of the SSS will be assisting/supporting the ResWare Administrator.\u0026nbsp; The SSS assists leadership and administrative personnel to complete requests for implementing or modifying processes, training, and reporting through ResWare, TitleOne’s primary production software.\u0026nbsp; The SSS has a variety of duties including user administration, software configuration, assisting with workflow analysis, document management, and report development.\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\font-size:12pt\\\\u003e\u003cspan style=\\\font-family:\u0026quot;Times New Roman\u0026quot;,serif\\\\u003e\u003cb\u003eEssential duties and responsibilities include the following.\u003c/b\u003e\u0026nbsp; Other duties may be assigned.\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\font-size:12pt\\\\u003e\u003cspan style=\\\font-family:\u0026quot;Times New Roman\u0026quot;,serif\\\\u003e\u003cb\u003e\u003cu\u003eProcess / Quality Improvement\u003c/u\u003e\u003c/b\u003e\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cspan style=\\\font-size:12pt\\\\u003e\u003cspan style=\\\font-family:\u0026quot;Times New Roman\u0026quot;,serif\\\\u003e\u003cspan style=\\\color:black\\\\u003eWorks closely with Title and Escrow operational teams to improve day-to-day operational efforts; eliminate waste and variation in processes; assist with tests and experiments to improve processes.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\font-size:12pt\\\\u003e\u003cspan style=\\\font-family:\u0026quot;Times New Roman\u0026quot;,serif\\\\u003eAssist with annual process map review to identify drift in existing processes and determine areas where improvement is needed.\u0026nbsp; Assist and review process map revisions and process map action item project plan. \u0026nbsp;Will be assigned certain map revisions and map action items.\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\font-size:12pt\\\\u003e\u003cspan style=\\\font-family:\u0026quot;Times New Roman\u0026quot;,serif\\\\u003eAssist with management of ResWare bugs and software issues reported by users. \u0026nbsp;Review, adjust, and bring recommendations for solutions to ResWare Administrator.\u003c/span\u003e\u003c/span\u003e\u003cdiv\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cb\u003e\u003cu\u003eResWare Administration\u003c/u\u003e\u003c/b\u003e\u003cbr\u003e\u003cbr\u003eAssist with process and data in ResWare.\u0026nbsp; Activity may include modifying partner setup and permissions, ensuring data quality, eliminating partner duplicates and establishing guidelines for proper use of partners within ResWare.\u003cbr\u003e\u003cbr\u003eMonitor, review, and modify ResWare basic configuration to optimize setup. This includes a variety of features including, but not exclusive to: \u0026nbsp;Office, file numbers, user role groups, users, action lists, file permissions, title functionality, curative types, recording data, underwriter configuration, escrow settlement types, document templates, email templates, and accounting.\u0026nbsp; Assist with configuration of new offices and new team members.\u003cbr\u003e\u003cbr\u003ePerform user maintenance and administration including adding, deleting, and modifying internal users and managing permissions.\u0026nbsp; Coordinate other technical needs and requirements with IT.\u003cbr\u003e\u003cbr\u003eAssisting with ResWare team to ensure helpdesk requests are addressed in an accurate and timely manner. Provide ResWare team with information and training on changes to application.\u003cbr\u003e\u003cbr\u003eAssist with implementation of new software versions or updates to include testing, documentation, communication, and training.\u003cbr\u003e\u003cbr\u003eAssist with developing and generating reporting for management and team members.\u003cbr\u003e\u003cbr\u003e\u003cb\u003e\u003cu\u003eStrategic\u003c/u\u003e\u003c/b\u003e\u003cbr\u003e\u003cbr\u003eAssist with the coordination of technology integrations with third-party vendors, monitor and maintain the relationship with those vendors.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eQualifications/Experience:\u003c/b\u003e\u003cbr\u003e\u003cbr\u003eBachelor’s degree in business, computer science, or related field or equivalent work experience in a technological position preferred.\u003cbr\u003e\u003cbr\u003eAbility to demonstrate excellent understanding of Microsoft products, in particular Outlook, Word, and Excel.\u003cbr\u003e\u003cbr\u003eExhibit excellent computer, teaching and problem-solving skills, while embracing constant changing technology.\u003cbr\u003e\u003cbr\u003eMust possess strong analytical skills, meticulous attention to detail, and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePhysical Demands:\u003c/b\u003e\u003cbr\u003eThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\u003cbr\u003e\u003cbr\u003eWhile performing the duties of this job the employee is regularly required to sit and talk or hear. \u0026nbsp;The employee is occasionally required to stand and walk. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds.\u003cbr\u003e\u003cbr\u003e#LI-LK1\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\,\hiringOrganization\:{
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Company info

Realogy Holdings Corp
Website : https://www.realogy.com/