Senior Manager Enterprise Technical Product Owner

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

As a Senior Manager, Enterprise Technical Product Owner on the Enterprise Solutions team, you will help coordinate, prioritize, weigh, and present to executive leadership what is generated from and requested of software development team. The Technical Product Organization plays a meaningful role in software development planning including adapting to frequent changes in priorities and objectives. The TPO is a planning organization that helps translate between technical software development teams and a large variety of business partners. Members of TPO work to collect and understand business requirements from partners and translate and refine those requirements for the software development organizations. The TPO works to organize all work within the Chief Information Officer's domain constituting a considerable amount of all Comcast development resources. The role involves conversing with multiple levels of the business and development leadership from development leads and project managers through Vice Presidents and the CIO / CTO of Comcast. Frequently, a TPO will be called upon to help tackle problems and prepare alternatives within the different parts of the Comcast organization and between them. It is an exciting opportunity to talk with both sides of the organization to develop understanding and commonality.

Job Description

About the Team:

Enterprise Solutions organization develops and supports tools, systems, and platforms that support internal employees and contractors across a wide gamut. This includes leading software, development, and integrations supporting user network and tools access, multiple Intranet sites, payroll and finance software, supply chain logistics software, general collaboration and software development collaboration tools and systems. A TPO in Enterprise solutions will coordinate a multitude of development asks for the suite of Enterprise tools, platforms, and software through to the development teams while adding context to the request from the business partner. The TPO will also learn about each of the multiple internal objectives of the Enterprise Solutions team and help align and prioritize internal needs with those from external requests. The team is determined to build and create an environment where our employees feel valued, understand our business goals, and are motivated to help meet them.

What are some interesting problems you'll be working on?

This role is responsible for coordinating with leaders at many levels, cataloguing and collecting feedback, and becoming a source of knowledge across a wide breath of Comcast platforms and processes. It will entail tackling a challenging set of seemingly conflicting requests and finding ways to harmonize them into a story which can then be reiterated to multiple levels across the organization. You will meet some of the most influential individuals in the organization and it will be important to confidently present them that a plan that you helped bring together is the right one.

Where can you make an impact?

The person will work with the best and brightest minds in Comcast on a team that comes from a diverse set of career history with a depth of experience that averages in decades. There are few roles in Comcast where someone can learn more or more broadly across internal organizations than in the TPO organization. This is a hyper-versatile role which emphasizes the ability to consistently gain new experience in different ideas and methods, and then applying that knowledge to solve new challenges.

What You'll Do:

Researches, designs and develops corporate, division and/or region level projects that deliver cost-efficient services to support the Company's business objectives.

Works with various senior managers and leaders to lay out project implementation guidelines and plan for personnel and/or other resource requirements.

Facilitate prioritization of business and technical imperatives within and across domains (Inter, Intra, all TIs)

Along with Architect and Product Managers, drive Program Backlog refinement, prioritization, and design

Leads projects of major importance to overall business operations.

Acts as a liaison for stakeholder requests to the domains / sub-domain teams

Define contents of delivery requests to meet business objectives

Ensure planning tooling adheres to portfolio management standards

Prepares and handles budget(s) and financial targets.

Directs project teams in the development and implementation of project plans.

Maintains project reports and distribution of project timelines.

Instructs team on project-specific assignments.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance.

Other duties and responsibilities as assigned.

Here are some of the specific technologies we use:

Development collaboration tools such as Jira, Rally, Digital.Ai

Microsoft Suite of productivity tools including SharePoint and Teams

Spreadsheet applications like SmartSheets and Excel

What You'll Bring:

5 years of program or project management experience in a software development organization

Direct experience in software development coding preferred

Good communicator and able to clearly articulate sophisticated issues and technologies

Ability to communicate to highly technical and non-technical stakeholders

Ability to negotiate conflicting priorities and partner demands while remaining neutral

Comfortable working in a constantly evolving environment and being flexible to changes

Employees at all levels are encouraged to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new insights.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Get results and growth!

Respect and promote inclusion & diversity!

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com