Senior Business Systems Analyst

Profile

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!

What's the opportunity? 🤔

The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all 3rd Party SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).

We’re looking to hire an experienced Senior Business Systems Analyst to join our Top of Funnel GTM Systems team, owning all systems and data engineering for our “Lead to Opportunity† workflows.

We have a modern Top of Funnel Systems stack that includes: Marketo, Outreach, Intercom, RingLead and Salesforce.

The strength of the software data sets owned by the Top of Funnel Systems team directly correlates to the strength of our new business growth, so the leader of this team has a huge opportunity to positively impact Intercom’s trajectory as a company.

We’re looking for someone with deep technical knowledge and interested in building out a world class enterprise marketing te

ch stack using the best tools. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.

What will I be doing? 🚀

Own the technical strategy and operations of our Lead-to-Opportunity workflow, with Marketo and Salesforce being your core systems.

Play a key leadership role in developing the company's GTM Data Strategy to ensure our core GTM data sets (Leads, Accounts, Contacts and Opportunities) are reliably accurate, thus enabling fast & accurate business performance reporting and enabling faster, easier integration of new software and services that rely on this data.

Prioritize and drive business systems projects to completion working with stakeholders in various departments

Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design.

Participate in the testing and deployment of enhancements and projects related configuration

Develop a deep knowledge of various platforms to help document and improve Intercom’s process.

Effectively liaise between Marketing Operations, Engineering, Sales Enablement, Finance, and Sales Leaders to identify deficiencies and deliver innovative solutions.

What skills do I need? 📖

Bachelor’s Degree

2 years experience with Salesforce Administration

Experience with 3rd party tools such as

Marketo, Outreach, Intercom, RingLead and Salesforce.

Strong problem solving & technical skills

Excellent verbal and written communications skills

Fascinated by the way things work and love to learn

Want to work in a fast, high growth startup environment

Benefits 😠

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity

Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Comprehensive medical, dental, and vision coverage

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

Commuter benefits 401k plan

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Company info

Intercom
Website : http://www.intercom.com/