Support Engineer Application Operations

Profile

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700 brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s

Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Team:

The

Application Operations team

is responsible for creating, enhancing, and supporting our proprietary solutions to unique business problems. The team consists of multiple groups of highly motivated, creative, and technically savvy engineers, testers, and product owners. These groups are responsible for end-to-end ownership of the products that fuel our round-the-clock warehouse operations with an exact focus on reliability, resilience, and scalability across the company.

About the Job:

The

Support Engineer

will partner with Rent The Runway’s logistics operations leaders to ensure all issues are clearly documented and routed to the best team to resolve them. This position will be on the front lines for improving the operation. On a daily basis, you will partner in our fulfillment center to reduce friction due to operational issues and to keep our operations running smoothly.

What You’ll Do:

Manage and use multiple tools (APM, Splunk, Jira, Excel, 3rd party, and proprietary) to ensure all applications are running correctly.

Handle

operations’ software-related tickets

and fix all associated issues

Ownership of applications in the production environment, provide technical support for our applications systems and respond to general questions and trouble tickets in a timely manner.

Collaborating with development teams to learn and develop as a subject matter expert for Warehouse Operations applications.

Through working with various development teams you will research, diagnose, troubleshoot and identify potential solutions for how to resolve issues in the logistics operation, customer service application, e-commerce and mobile applications.

Work with 3rd party vendors on technical issues and projects

Identify

issues

with orders, systems or the logistics operation and report all issues to product managers and tech teams

On-call support rotation

across various time zones including teams in USA and Ireland

Triage and manage incidents, write up incident reports

Build reporting/dashboards to help monitor catalog metrics

Ensure a consistent approach to change management of production applications, in line with defined processes.

Create and update process and technical documentation and manage

Jira Confluence

About You:

Strong interpersonal and communication skills

Bachelor’s degree required: engineering, computer science, management concentration is a plus

1 - 3 yrs experience in application support engineering or related field is a plus

The desire to learn and expand mindset with a demonstrated initiative to learn new technologies

Demonstrated analytical, troubleshooting, and research skills with the ability to take responsibility and ownership

A driven mindset to solve problems – excellent in multitasking and managing multiple priorities and the ability to work with an agile team and follow through on projects to completion.

Have a passion for simplification, efficiency and process improvement.

Effective communications to help solve technical and data issues

Basic Excel,

SQL, Splunk, Python, Java, Scripting, Github

and

JIRA

knowledge

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.

Universal Paid Parental Leave for both parents flexible return to work program - because we know your newest family member(s) deserve your undivided attention.

Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!

Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).

Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.

401k match - an investment in your future.

Company wide events and outings - our team spirit is no joke - we know how to have fun!

Hybrid Work - when our corporate employees return to the office post COVID they will have the option to work remotely 2-3 days a week, in accordance with Company policies.

COVID-19 VACCINE REQUIREMENT:

RTR is requiring all US corporate employees to be fully vaccinated for COVID-19 in order to work in person, unless an employee requires a reasonable accommodation for medical or religious reasons. If you believe that you may require an accommodation, please apply for any roles that interest you and if hired, you will receive information on how to request a reasonable accommodation after your start date. RTR will evaluate all such requests in accordance with Company policy and applicable law.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

#LI-AR1

Company info

RENT THE RUNWAY.
Website : https://www.renttherunway.com