User Support Analyst Resolve routine and non-routine hardware state security standards

Profile

NCDEQ-701996

User Support Analyst II- General on-site IT support for DEQ employees using a ticketing based system. Employees may provide support for hardware, applications, operating sys and imaging.

REQUIRED/DESIRED SKILLS

Skills

Required/

Desired

Experience

Resolve routine and non-routine hardware, standard software, local applications problems with the aid of technical resources

Required

3 Years

Adhere to state security standards to protect the PCs and network environment

Required

3 Years

Image devices in accordance with DEQ and DIT policies.

Required

3 Years

Provide accurate information to users on IT products and services.

Required

3 Years

Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls.

Required

3 Years

Communicate with other technical resources; Tier II/III, peers, vendor support

Required

3 Years

Work on-site with customers

Required

3 Years

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Company info

Mvp Consulting Plus, Inc.