Sales Enabling Technology Business Systems Analyst - Remote Nationwide

Profile

Description

The Sales Enabling Technology Business Systems Analyst performs the duty of a Product Owner for the Sales CRM and Sales Contact Center suite of tools. This position involves collaborating closely with both the retail agents and leaders that use the tools but also the IT and testing teams that build the tools. This position will work on a team of other professionals to ensure the sales tools supported provide all the needed functionality and capability in an optimized and efficient manner.

How we Value You

Benefits starting day 1 of employment

Competitive 401k match

Generous Paid Time Off accrual

Tuition Reimbursement

Parent Leave

Go365 perks for well-being

Responsibilities

Utilize your business knowledge to help analyze and improve existing processes, systems and user experience.

Humana is seeking a Sales Enabling Technology (SET) Business Systems Analyst who will work on a team that manages the development and execution of projects impacting the Sales Customer Relationship Management (CRM) and Sales Contact Center tool suite. The successful Technology Business Systems Analyst will collaborate with other Business Analysts and leaders within SET and MarketPOINT to: analyze current tools and services (optimize service processes, enhance tool usability and customer adoption) and evaluate proposed enhancements to the tools and processes as directed.

Ensures successful implementation of SET initiatives

Partners with Sales agents and their leadership, additional subject matter experts and other partners to develop and deploy continuously improving tools, processes and procedures

Conducts exploration analyses to vet new ideas and understand potential impacts and cost to the business

Reviews/maintains tools and applications by working with business, IT and other partners to reduce complexity, improve accuracy, reliability and user experience

Acts as a Product Owner for one or more customer facing applications that support retail sales agents

Provides Subject Matter Expertise on the user group supported by their owned application(s)

Provides business support of User Acceptance Testing and Post Production Validation as a part of the application release process

Required Qualifications

Bachelor's Degree

1 years experience in problem analysis and process

Experience with Microsoft office suite including Word, Excel and PowerPoint

Excellent communication skills (verbal, written and presentation)

Demonstrated history of professional ownership

Demonstrated relationship building with key stakeholders

Demonstrated ability to resolve problems in a logical and systematic manner

Preferred Qualifications

Experience working with Customer Relationship Management (CRM) systems - preference to Microsoft Dynamics

Experience writing requirements, user stories and agile backlog management

Knowledge of Development Methodologies

Knowledge of Power Apps, including Power BI

Problem solving and consultation within complex environments

Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation

Additional Information

Minimal nights or weekends may be required to support production turns or monitoring during AEP (September - December).

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m (satellite and/or wireless internet connections are NOT permitted for Work at Home roles) and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com