IT Ops Mngr - Traffic Engineering

Profile

Texas, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

February 15, 2022

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

The digital transformation strategy of Shell requires an increasingly flexible, agile, and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed, and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Shell IT established a new IT hub in Bangalore and is scaling up over a five-year period. Purpose of the IT Function is to empower the Business by finding real talent in IT, focusing on business outcomes, and delivering fit for business technology solutions which enable business speed, agility and profitable growth. Come join us on this exciting and ambitious journey.

What’s the role?

As part of Shell IT’s Enterprise Technology Services and Operations organisation whose mission is to provide secure and reliable enterprise-wide IT services for Shell globally, your role as Telecommunication Network Engineer as part of the Traffic Engineering department will focus on delivery of Connectivity services which includes local and wide area networks, network security, voice services and associated technology.

You will play a critical role in ensuring Enterprise Technology Services and Operations Management (ETSOM) meets operational performance expectations by:

Act as SME for a certain telecommunication domain

Providing technical expertise supporting support groups to resolve complex issues and incidents on a global scale (around 70 countries)

Making proactive/predictive and pre-emptive interventions including the use of data and analytics

Providing strong steer for future tooling requirements to embrace Automation using Data & Analytics

Developing and sustaining the required technical skills

Ensuring relevant ITIL processes are effective across internal and external organizational boundaries

Supporting Traffic Engineering Sr IT operations manager and ETSOM staff in developing their technical knowledge in relevant services.

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Bachelor's or Master’s degree, preferably in Information Technology, Computer Science, Telecommunications

Minimum of 10 years of IT related experience is a must.

Extensive experience in corporate IT specifically in Networking (Deep networking experience (routing/switching, performance tuning, voice technologies and cloud hosting)

A Cisco CCNP or CCIE, Aruba ACEX, Palo Alto PCNSE, ZScaler ZCCA-PA, F5 Certified Technology Specialist and/or any equivalent certifications is required to fulfil this role

Ability to solve technical operational issues & problems in data and voice networking on L3 level / ITIL Tier 3

Good communication, presentation, and stakeholder management skills.

COMPANY DESCRIPTION

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com