IT Endpoint Engineer

Profile

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700 brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Team:

The IT Services team is a diverse group of technology professionals responsible for the systems and network infrastructure that powers Rent the Runway’s corporate offices, warehouses, retail stores, and drop box locations. You will be joining a strategic group that cross functionally services the Rent the Runway business and partners across the entire enterprise. The IT Services team is helping the company achieve scale by enabling expansion to new sites, as well as driving innovation and efficiency throughout the businesses IT processes.

About the Job:

The position of IT Endpoint Engineer will be responsible for engineering and maintaining the RTR endpoints such as Mac OS-X, Windows desktop and server, iOS and Android devices used through RTR’s corporate and fulfillment center operations. You will also have exposure to systems such Okta, Active Directory, Azure, Windows Servers and enterprise backup systems. This role is for an experienced hands on endpoint engineer that is a subject matter expert (SME) in endpoint management systems, procedures and best practices and has experience working with IT infrastructure systems and is looking to join a fast scaling company. This position will be staffed in the Dallas Fort Worth metropolitan area. This is not a work from home position but there is the opportunity to work remotely at the discretion of the business. Occasional travel, less than 25% may be required for special projects and training.

What You’ll Do:

Perform implementation, administration, configuration, troubleshooting, and maintenance within Windows OS, SCCM, Apple, JAMF, Android, and SOTI environments.

Windows desktop OS and Mac image creations, customization of features, and deployment across the enterprise.

Package applications for distribution via client management tools.

Leverage automation to supplant tedious administration tasks with Jamf and SCCM.

Meet endpoint support and service delivery objectives through the design, development, and delivery of custom solutions related to automation, monitoring, and application performance optimization.

Work with the Security Team to ensure deployment of security patches for operating systems and desktop applications.

Provide tier three support across the enterprise for issues related to the desktop OS and applications. Ensure all client requests and operational problems are updated/resolved in a timely manner.

Maintain standardized system configurations across operating environments utilizing configuration management framework and automation.

Evaluate new products/services and provide effective solutions to meet client needs.

Ability to identify and evaluate desktop OS and application solutions that enhance the security of the desktop environment, while balancing overall user experience and ease of use.

Be a technology partner to the various business units in powering all warehouse facilities, retail and corporate locations with leading technology solutions.

Function as a contributing member of the Service Desk team enabling and driving value to the business through design, implementation, and management of the information technology infrastructure.

About You:

A Bachelor's degree or equivalent education and experience along with at least 5 years of well-rounded IT engineering experience.

Strong understanding of the Windows Desktop OS architecture, packaging, scripting, and automated deployment tools (SCCM, MDT, PowerShell), MS Office Suite, Active Directory, GPO, and Bitlocker administration.

Strong understanding of the macOS architecture, packaging, scripting, and automated deployment tools (JAMF).

Demonstrated experience managing desktop environments using Microsoft and macOS technologies for user and computer management, software updates, application installations, and environment monitoring.

Experience with Windows Server, Active Directory, Windows Desktop OS, macOS configuration, Android configuration, and deployment in a large enterprise environment.

Experience managing Android and macOS devices using an MDM solution.

Ensure physical systems are compliant with required security standards.

Strong working knowledge with scripting languages - PowerShell, VBScript, shell scripting/batch files.

Strong diagnostic and root cause analysis skills

Able to work independently in a fast-paced environment with the ability to change priorities on the fly.

Passionate about delivering exceptional client experience and tier three support.

Have exceptional verbal and written communication skills

Able to empathize and collaborate with colleagues, independently manage and run projects, and prioritize efforts among conflicting priorities.

Have a working knowledge of TCP/IP networking.

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.

Universal Paid Parental Leave for both parents flexible return to work program - because we know your newest family member(s) deserve your undivided attention.

Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!

Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).

Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.

401k match - an investment in your future.

Company wide events and outings - our team spirit is no joke - we know how to have fun!

Hybrid Work - our corporate employees have the option to work remotely 3 days a week, in accordance with Company policies.

Company info

RENT THE RUNWAY.
Website : https://www.renttherunway.com