Computer Support Specialist I Information Technology

Profile

Staff Vacancy Announcement

Information Technology

(IT)

invites applications for a

Computer Support Specialist I

. Reporting to the Technical Service Managers of Client Experience in UM Information Technology, the individual in this position is responsible for providing day to day technical support and service to UM students, staff and faculty. This support is primarily for UM provided hardware, software and systems, though minimal support may be provided to end-user's personal devices to aid them in using UM systems, such as the learning management system, Moodle.

This position will also be responsible for provisioning and deploying new hardware to end-users and decommissioning old hardware before sending to Facility Services as e-waste.

Key duties and responsibilities include:

Daily use of trouble ticketing system use to follow up and follow through on tech support issues

Provisioning and deploying computers to staff or faculty

Helping staff, students and faculty that come to our help desk during walk-in hours or via appointment

Troubleshooting both hardware and software related issues

Fielding UMOnline learning management system support questions

Required Skills

Ability to provide customer service, be service­ oriented, forward­ looking, and innovative

Ability to use standard office and technical tools, such as:

Microsoft Office Suite

Network shares

Command line and console interaction

Remote Desktop Connection and other remote computing tools

Ability to adapt to changes in client needs as well as policies and procedures

Knowledge of operating systems and client devices:

Windows

Mac OS

Desktops

Laptops

Tablets

Smart Phones

Demonstrated ability to effectively troubleshoot end-user issues as well as back-end systems

Communicate technical details effectively with lay users in person, over the phone, and in writing

Ability to fully and effectively document implementations according to office standards

Demonstrates ability to work and function within a team environment and has the ability to multi-task

Minimum Required Experience

Associates degree in a relevant information technology field and at least two (2) years of technical support experience or an equivalent combination of education and experience

About IT

and UM

Information Technology provides leadership in identifying and delivering IT infrastructure, services and support for The University of Montana-Missoula, the four campuses of the multi-campus University of Montana, and the Montana University System.

UM IT provides computing, network, and telecommunications infrastructure, supports enterprise level software, and offers a range of technology support services for the Missoula campus. The organization also coordinates with the other Montana University System campuses, the local community, and the State of Montana to ensure consistency of offerings and policy. IT at the University of Montana is led by a Chief Information Officer (CIO), who reports to UM's President and sits on the President's cabinet and council of vice presidents.

The University of Montana is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action

: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, please visit the links below.

University of Montana

Video: UM Lifestyles

University Highlights

Position Details

Position Title:

Computer Support Specialist I

Position Number:

077960

Department:

Information Technology

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year, with flexibility for special projects.

Salary:

$16.948/hr

Union Affiliation:

FOCUS-MFPE

Probationary Period:

Six months minimum

Benefits Include

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference

Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:

Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Company info

The University of Montana
Website : https://www.umt.edu