Application Support Engineer - Houston TX

Profile

128194BR

Job Title:

Application Support Engineer - Houston, TX

No. of Positions:

1

Job Description:

What’s the role?

This role covers support for a set of IT applications and services for Shell Catalysts and Technologies (SC&T). SC&T is part of Shell Oil and is an integrated profit & loss business which includes Research & Development, Manufacturing, Sales and Customer Support. SC&T is a growing business investing heavily in new IT systems. The role includes support for established systems as well as new systems being deployed using the latest cloud-based tools and services.

Support Engineering is typically an in-house Level 2 support technician who is Subject Matter Expert in one or more application or infrastructure services. The engineer uses advanced support techniques to analyses and resolves incidents that were raised through the Incident Management process. They use defined work instructions and troubleshooting scripts to debug complex issues associated with these applications / infrastructure services. The engineer documents solutions to known errors to expedite resolution of incidents and performs root cause analysis to minimize re occurrence. The engineer typically leads testing activities against various changes to the application / infrastructure services through the Development, Test, Staging environments and performs Post-Production testing to ensure technical changes have been correctly applied.

Responsibilities include:

End to end operational support for applications such as Aspen Supply Chain Management, SAP MII, Digital Catalyst Vision, and others as assigned to the team.

Site and user support for services such Industrial Mobility and Third-Party Access

Coordination with Shell ISP suppliers, application providers, and other Shell IT support and delivery teams

Additional responsibilities

Act as trusted advisor and build effective relationships

Identify and proactively solve problems and actions improvement opportunities

Develop a detailed knowledge of how the services available for Shell IT can be used

Seek opportunities to expand knowledge and understanding of the business

Contribute to delivery of overall IT objectives and targets

Act in compliance with Security, Safety and other regulatory frameworks in areas of activity

Challenge and shape demand in the Business in a constructive and positive way

This role is part of a team spanning multiple regions supporting a global customer.

Auto req ID:

128194BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - Westhollow Technology Center

Requirements:

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Bachelor's Degree in Information Technology or any related fields.

Minimum of three (3) years of IT experience in a corporate setting.

Role specific skills:

Basic network infrastructure

Basic Windows Server OS

Basics of Active Directory (AD)

Understands Cloud hosting

Industrial Mobility experience desirable (can be learned on the job)

Application support

Application specific skills (learned on the job, some experience with AspenTech Supply Chain Management and/or SAP MII is desirable but can be learned on the job)

Service Management tools and procedures (ITIL, ServiceNow, Incident Management, IRM compliance)

Basic Understanding of Azure Tools and Services such as Data Lake, Streamsets, Functions, Databricks is desirable (can be learned on the job)

Interpersonal skills with experience in building credibility

Proven ability to engage and deliver

Enthusiastic and creative approach to problem solving

Demonstrated ability to work multiple assignments simultaneously

Curious and proactive in learning the systems, tools, and business

City, State (if applicable):

Houston, TX

Company info

Shell .
Website : https://www.shell.com