Senior Technology Solutions Professional

Profile

Description

Come join the Member Administration, Customer Service, and Sales Operations team where we leverage our passion and learning mindset as we support teams across the MACS organization. This is a dynamic team that performs operations and strategy work to drive efficiency supporting delivery teams and improving our agile ways of working. In this engaging and visible role you will influence across the MACS organization.

Celebrating diverse backgrounds and creating an environment of inclusion is at the heart of Humana. Our commitment is to ensure Humana's work environment is one in which every associate can bring their whole self to work to do their best work. Our leaders and associates work together to actively advance cultural competency and collaborate to continuously enhance the culture. Creating a culture of belonging has a direct and positive impact on our associates, as well as customers and their experience.

Responsibilities

Do you have experience with agile transformations and want to help drive our operational transformation? Want to also help drive other initiatives such as keeping our technology modern and ensure we are prepared for disaster recovery? This role will help drive the operational effectiveness of MACS delivery teams and our business partners.

The Senior Technology Solutions Professional devises an effective strategy for executing and delivering on IT business initiatives. The Senior Technology Solutions Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Required Qualifications

Bachelor's degree or equivalent experience

2-3 years experience with agile operations, technology lifecycle management, disaster recovery or a combination of these experiences

Solid understanding of IT operations, technology, communications and processes

5 years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Successful collaboration and project experience across matrixed teams

Preferred Qualifications

Cloud operations experience

IT Cyber Security experience

Additional Information

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com