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Senior Customer Success Manager

Location
Santa Clara, CA, United States

Posted on
Feb 24, 2022

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Senior Customer Success Manager
at **MEMBERS ONLY**SIGN UP NOW***.
Santa Clara, California, United States
**MEMBERS ONLY**SIGN UP NOW***. empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the **MEMBERS ONLY**SIGN UP NOW***. Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., **MEMBERS ONLY**SIGN UP NOW***. has been named a top software company by The Software Report, rated a leader by the analyst community, and named to the UK’s Best Workplaces list published by Great Place to Work UK. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future and we want you to be a part of it!
Senior Customer Success Manager at **MEMBERS ONLY**SIGN UP NOW***. Inc. (Santa Clara, CA):
Partner with the clients to ensure successful achievement of their business goals by developing a mutual strategic roadmap and success plan for maximum value realization with the suite of cloud products, software services and technical solutions offered. Participate in requirements gathering discussions, translate business/marketing needs into technological implications and provide technical consultation on optimal integration design for how to best leverage the solutions and use them efficiently to achieve goals. Manage the end-to-end software implementation in integrating clients’ data into cloud based big data platforms and activate the data to downstream applications for orchestration thus ensuring successful enablement of technology. Design new integrations and deliver custom solutions as well as extensions to the platform and demonstrate product value by reviewing data-driven insights and deploying actions that drive business outcomes for your clients. Act as a technical strategy expert, and provide ongoing strategic recommendations and guidance to maximize growth and ROI through the use of data analytics, machine learning, and artificial intelligence capabilities so customers can grow their businesses through optimized marketing strategies and predictive analytics. Collaborate directly with Sales, Account Management, Technical Support, Operations, Professional Services, Engineering and Product teams to solve company-wide business challenges and deliver a consistent and seamless customer experience.
Actual Minimum Requirements
Master’s Degree in Computer Science, Information Management or a related field plus (1) one year of experience in the position offered or a related position in data analytics technology based customer service and one year experience working with SQL, Hadoop, Spark, and Kafka.
In lieu of Master’s degree and one year of experience, will accept a Bachelor’s degree in Computer Science, Information Management or a related field plus six (6) years of experience in the position offered or a related position in data analytics technology based customer service and one year of experience working with SQL, Hadoop, Spark, and Kafka.
All skills gained concurrently. Any suitable combination of education, experience and/or training is acceptable.
Full Time. No Visa sponsorship is available.
This position is part of **MEMBERS ONLY**SIGN UP NOW***. Inc.’s employee referral program and eligible for employee referral incentive.
Please submit inquiries by e-mail only to
****
. Inquiries must be addressed to Denise Lam with the following reference number ACQ14222 and include a cover letter and resume.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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