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Job Details

Technical Support Analyst

Location
Highlands Ranch, CO, United States

Posted on
Apr 19, 2022

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Posted: April 18, 2022
| Application Deadline:
Open Until
Fi
ll
ed
Title
Technical Support Analyst (IS Technical Analyst/Engineer I)
Office of Operations and Support Services
Maryland General Assembly
Annapolis
SALARY
: $45,000 -
$64,000
p/year
Principal Duties
Provide technical assistance and support for issues related to computer systems, software, and hardware.
Perform annual hardware and software upgrades in a team environment and independently.
Identify technical problems with local area networks and wireless connections.
Effectively troubleshoot local and network printers.
Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner.
Utilize Help Desk Management Application to track calls, tickets, and inventory.
Lift, unpack, pickup standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex.
Assist with special projects as needed.
Minimum Qualifications
Bachelor's Degree from an accredited college or university in Computer Information
Technology, Computer Science, Management Information Systems or other information technology related field.
Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications.
Working knowledge of Microsoft Windows, Microsoft Office Suite (Word, Excel, and Outlook).
CompTIA A certification preferred; if not, must complete within one year of hire date.
Available to work overtime as required to meet legislative deadlines.
Team Member Benefits
Click Here to Learn More
To Apply
Email Resume and Cover Letter: ****
and include code 07-22.
Website: ****The Department of Legislative Services is an equal employment opportunity employer and will not discriminate against any employee or applicant for employment in a manner that violates law, regulation, or legislative policy.
We are the nation's most respected bipartisan organization providing states support, ideas, connections and a strong voice on Capitol Hill.
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Accessibility Support
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Denver
7700 East First Place
Denver, CO 80230
**** | ****
Washington
444 North Capitol Street, N.W., Suite 515
Washington, D.C. 20001
**** | ****
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